Ayesha Brown
Mc Cool,Mississippi
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Gary Job Corps Center
Ackerman, Mississippi
01.2023 - 08.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
GED -
Choctaw County High School
Ackerman, MS08-2020
Skills
- Technical Support
- Payment Processing
- Report Preparation
- Customer Service
- Call Control
- Resolving issues
- Call Center Customer Service
- Answering questions
- Problem-solving skills
- Communicating with clients
- Account Management
Languages
English
Professional
Timeline
Call Center Representative
Gary Job Corps Center
01.2023 - 08.2024
GED -
Choctaw County High School
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