Ayesha Brown
Mc Cool,Mississippi
Summary
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Gary Job Corps Center
Ackerman , Mississippi
2023.01 - 2024.08
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
GED -
Choctaw County High School
Ackerman, MS2020-08
Skills
- Technical Support
- Payment Processing
- Report Preparation
- Customer Service
- Call Control
- Resolving issues
- Call Center Customer Service
- Answering questions
- Problem-solving skills
- Communicating with clients
- Account Management
Languages
English
Professional
Timeline
Call Center Representative
Gary Job Corps Center
2023.01 - 2024.08
GED -
Choctaw County High School
Similar Profiles
Amber Hammer MSN PNP-PC, FNP-BCAmber Hammer MSN PNP-PC, FNP-BC
Family Nurse Practitioner at Gary Job Corps CenterFamily Nurse Practitioner at Gary Job Corps Center
Heidi BuchholtzHeidi Buchholtz
Academic Reading Instructor at Equus Workforce Solutions- Gary Job CorpsAcademic Reading Instructor at Equus Workforce Solutions- Gary Job Corps
Shawna NesbitShawna Nesbit
Clinical Instructor at Equus - Gary Job CorpsClinical Instructor at Equus - Gary Job Corps