Ayesha Carpenter-Dodd
Byram,MS
Summary
Dynamic Card Security Specialist at Trustmark Bank with a proven track record in fraud detection and prevention. Leveraging efficient data management and positive interpersonal skills, I successfully mitigated risks and enhanced customer trust. Recognized for training new employees and maintaining professionalism in high-pressure environments, ensuring exceptional client support and service quality.
Overview
21
21
years of professional experience
Work History
Card Security Specialist
Trustmark Bank
12.2018 - Current
- Responsible for protecting and safeguarding Trustmark and our customers from debit/credit card fraud and unauthorized access.
- Detect potential fraud proactively through regular monitoring of our Falcon and CMSE systems, while analyzing incident reports for debit and credit card.
- Analyzing card transactions and identifying patterns of fraudulent activity, then taking appropriate action to prevent further losses.
- Making outgoing calls as needed to customers to verify if activity is valid or fraudulent.
Bank Support Representative
Trustmark Bank
09.2004 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained up-to-date knowledge of bank products, services, and promotions to effectively inform customers about available options.
- Trained new employees on bank procedures and systems, ensuring consistent service quality across the team.
- Managed high volumes of phone inquiries daily while maintaining professional demeanor under pressure situations.
Education
Bachelor Of Science - Biology
Jackson State University
Jackson, MSSkills
- Workplace Professionalism
- Efficient Data Management
- Positive Interpersonal Skills
- Dependable Professional
- Client Support
- Detail Oriented
Timeline
Card Security Specialist
Trustmark Bank
12.2018 - Current
Bank Support Representative
Trustmark Bank
09.2004 - 12.2018
Bachelor Of Science - Biology
Jackson State University
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