Ritza C Canales-Ortiz

• Executed behavioral detection officer duties during security checks to identify potential threats.
• Screened passengers and bags according to standard operating procedures.
• Collaborated with K-9 unit to enhance security operations and improve detection efficacy.
• Maintained certification for checkpoint and baggage scanning, including all x-ray operations.
• Exhibited trustworthiness and reliability in all assigned tasks, fostering a secure environment.
• Demonstrated leadership skills while managing team activities in high-pressure situations.
• Applied situational awareness and conflict resolution skills to enhance customer service.
• Displayed attention to detail while working effectively under stressful conditions.

• Executed physical duties with high energy, enhancing overall engagement.
• Fostered a positive environment for children through supportive interactions.
• Assisted students with homework to support educational development.
• De-escalated conflicts to maintain harmonious relationships in the classroom.
• Planned projects to elevate engagement and improve learning outcomes.
• Communicated clearly and appropriately at all times, ensuring transparency.
• Developed engaging lesson plans tailored to diverse student groups.
• Coordinated after-school activities to enrich student learning experiences.

• Delivered excellent customer service by greeting and assisting guests promptly.
• Managed vehicle keys securely, ensuring easy access and organization.
• Maintained professionalism while resolving difficult situations to foster positive guest relations.
• Accurately recorded license plate numbers and essential information for each parked vehicle.
• Processed payments efficiently using credit card terminals and cash registers as needed.
• Collected account payments, managing cash and processing credit card transactions.
• Assigned numbered tags to customers and their vehicles for tracking purposes.
• Input data accurately into computer systems for effective record-keeping.

Recorded customer orders accurately to reduce errors and enhance service speed.

• Prepared and delivered beverages, including wine, beer, and fountain drinks.
• Answered telephone orders from delivery services like Uber Eats and Postmates.
• Maintained cleanliness of dining area and kitchen station for optimal guest experience.
• Followed health and safety guidelines during food preparation and service.
• Promoted desserts, appetizers, and specialty drinks to maximize sales opportunities.
• Managed cash register, processed transactions, and handled payments securely.

• Prepared and served diverse hot beverages, ensuring customer satisfaction through friendly service.
• Created customized beverages based on customer specifications.
• Processed customer orders and managed payment transactions efficiently.
• Maintained cleanliness and organization of workstations and dining areas.
• Stocked inventory shelves with coffee products and supplies regularly.
• Led training sessions for new employees on beverage preparation techniques and company policies.
• Cleaned machines and sanitized service areas after each shift to comply with health standards.
• Checked brewing equipment functionality to ensure optimal performance.