Alexis Bustos
San Francisco ,CA
Summary
Dynamic Transportation Security Officer with extensive experience at San Francisco International Airport, excelling in security screening and threat detection. Recognized for enhancing passenger safety through effective communication and crisis response. Proficient in X-ray machine operation and behavioral analysis, consistently fostering a secure environment while promoting positive customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Transportation Security Officer Covenant
San Francisco International Airport
05.2023 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals on over 6,000 passengers.
- Assisted over 3,000 passengers daily with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Supported law enforcement agencies during investigations involving airport security incidents or breaches.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
- Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
- Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
- Developed comprehensive knowledge base of prohibited items, enhancing detection accuracy.
- Reduced incidence of false alarms by calibrating screening equipment according to specified guidelines.
- Increased detection rates of prohibited items through meticulous baggage inspections.
- Improved team morale and efficiency with regular participation in training sessions and workshops.
- Enhanced public understanding of security procedures through clear and effective communication.
- Participated in emergency drills, readying team for potential security breaches.
- Facilitated safer travel environment by promptly reporting suspicious activities and behaviors.
- Enhanced security and reduced wait times by efficiently operating screening equipment.
- Conducted thorough body searches to ensure passenger safety, maintaining respectful and professional demeanor.
- Increased passenger compliance with security procedures through informative and courteous interactions.
- Supported federal law enforcement investigations by providing detailed incident reports and evidence collection.
- Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Security Officer
Allied Universal Security Services
01.2019 - 02.2022
- Greeted over 1,000 guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety to over or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access for over 1,000 customers daily.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Trained over 60 new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
High School Diploma -
Oxnard High School
Oxnard, CA06-2017
Skills
- Security equipment operation
- Surveillance monitoring
- Security station experience
- Threat management
- Operations management
- Behavioral observations
- Explosives detection
- Body scanner operation
- Pat-down procedures
- Crisis response
- Suspicious activity identification
- Security breach management
- Security risk assessment
- Threat mitigation
- X-ray machine operation
Certification
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Timeline
Transportation Security Officer Covenant
San Francisco International Airport
05.2023 - Current
Security Officer
Allied Universal Security Services
01.2019 - 02.2022
High School Diploma -
Oxnard High School
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