Ayesha Javed
Katy,TX
Summary
Decisive leader and calm multitasker with background as professional. Driven to educate others and promote technology use in library settings. Accurately prioritizes tasks, maintains collections, and locates hard-to-find materials.
Overview
2
2
years of professional experience
Work History
Substitute Teacher
Katy Independent School District
Katy, TX
09.2022 - Current
- Maintained accurate records of student performance, attendance and behavior.
- Organized lesson plans and activities for students.
- Integrated new technologies into the educational process through regular and planned collaboration with other educational professionals
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework
- Supported English language learners by adapting instructional strategies and materials to meet their unique needs within the mainstream classroom setting
- Collaborated with other teachers to ensure student success.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students
- Increased student engagement by 30% through the implementation of interactive learning activities.
Customer Service Representative
TurboTax
Katy, TX
11.2023 - 04.2024
- Enhanced customer relationships by actively listening, which led to improved retention rates and positive client feedback.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques
- Handled customer escalations with efficiency, ensuring mutually beneficial resolutions
- Streamlined call center processes for improved efficiency and reduced wait times
- Assisted customers in navigating the company website and placing online orders, improving overall user experience
- Offered advice and assistance to customers, paying attention to special needs or wants
- Participated in team meetings and training sessions to stay informed about updated policies and changes
- Achieved a 20% increase in customer satisfaction ratings by implementing personalized service techniques.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Business Administration -
Punjab University
Pakistan01.2004
Skills
- Fluent in English, Urdu, Punjabi & Hindi
- Proficient in Microsoft Office applications such as Word, Excel and PowerPoint
- Strong and professional Communication and interpersonal skills
- Well organized, reliable, punctual and multitasking
- Fast learner and team player
- Work independently
- Escalation Management
- Administrative
- Records Management
Timeline
Customer Service Representative
TurboTax
11.2023 - 04.2024
Substitute Teacher
Katy Independent School District
09.2022 - Current
Bachelor of Business Administration -
Punjab University