Summary
Overview
Work History
Education
Skills
Timeline
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Ayesha Zafar

Katy,TX

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity.

Overview

3
3
years of professional experience

Work History

Bilingual Teacher

Bilingual Education Institute
Houston, TX
11.2024 - Current
  • Made learning grammar fun by involving problem-solving and language play.
  • Researched new pedagogical approaches for teaching English as a second language.
  • Designed clear and creative learning materials to promote student engagement in pronunciation exercises.
  • Developed and implemented individualized lesson plans tailored to student's needs and interests.
  • Assisted students in finding internships and work study programs within field of English and literature.
  • Cultivated deeper understanding of themes in students and helped each read works to find meanings and explore concepts.
  • Led diverse humanities classes at undergraduate and graduate-school level.
  • Used videos, lectures and moderated discussions to engage students during class.

Substitute Teacher

Katy Independent School District
Katy, TX
09.2022 - Current

  • Maintained accurate records of student performance, attendance and behavior.
  • Organized lesson plans and activities for students.

  • Integrated new technologies into the educational process through regular and planned collaboration with other educational professionals
  • Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework
  • Supported English language learners by adapting instructional strategies and materials to meet their unique needs within the mainstream classroom setting

  • Collaborated with other teachers to ensure student success.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students

  • Increased student engagement by 30% through the implementation of interactive learning activities.

Para Professional at RISE

Seven Lakes High School
Katy, TX
08.2024 - 05.2025
  • Created individualized behavior plans for students with behavioral issues.
  • Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
  • Provided disabled students with assistive devices and supportive technology.
  • Monitored student needs and supported mobility-restricted students.
  • Improved behavior with modification and positive reinforcement techniques.
  • Implemented positive reinforcement techniques when working with challenging behaviors.
  • Evaluated student needs to provide helpful resources and support.
  • Assisted in creating IEPs based on assessment results and input from teachers and parents.
  • Participated in staff development activities related to SpEd topics.
  • Taught note-taking techniques and test strategies.

Customer Service Representative

TurboTax
Katy, TX
11.2023 - 04.2024
  • Enhanced customer relationships by actively listening, which led to improved retention rates and positive client feedback.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques
  • Handled customer escalations with efficiency, ensuring mutually beneficial resolutions
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Participated in team meetings and training sessions to stay informed about updated policies and changes
  • Achieved a 20% increase in customer satisfaction ratings by implementing personalized service techniques.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Masters in Business Education -

Punjab University
Pakistan
01.2004

Associate of Arts - Statistics And Economic

Lahore College For Women
Pakistan
09-2000

Skills

  • Fluent in English, Urdu, Punjabi & Hindi
  • Proficient in Microsoft Office applications such as Word, Excel and PowerPoint
  • Strong and professional Communication and interpersonal skills
  • Well organized, reliable, punctual and multitasking
  • Fast learner and team player
  • Work independently
  • Behavior management
  • Classroom engagement
  • Records Management
  • File Organization
  • Basic accounting

Timeline

Bilingual Teacher

Bilingual Education Institute
11.2024 - Current

Para Professional at RISE

Seven Lakes High School
08.2024 - 05.2025

Customer Service Representative

TurboTax
11.2023 - 04.2024

Substitute Teacher

Katy Independent School District
09.2022 - Current

Masters in Business Education -

Punjab University

Associate of Arts - Statistics And Economic

Lahore College For Women

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Ayesha Zafar