Ayesha Khan
Ontario,CA
Summary
Vendor management professional with proven track record in optimizing vendor relationships and procurement processes. Known for collaborative approach and achieving outstanding results. Versatile and dependable, adept at navigating dynamic environments and fostering teamwork.
Developed expertise in customer interaction and sales in fast-paced retail environment. Skilled in understanding and conveying product details, building strong customer relationships, and achieving sales targets. Looking to transition into new field where these customer-focused and sales-driven skills can be applied.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Fragrance Vendor
All Works
01.2016 - Current
- Collecting and analyzing data from various sources (e.g., surveys, and experiments )
- Provided training to new team members on product knowledge, sales techniques, and customer service standards.
- Boosted customer satisfaction by providing personalized fragrance recommendations based on individual preferences and needs.
- Assisted in inventory management and restocking efforts, minimizing out-of-stock situations and maintaining accurate records.
- Achieved monthly sales targets through consistent upselling and cross-selling of complementary products.
- Worked with other teams to improve products and services based on customer needs and feedback.
- Built trust and credibility with clients through consistent communication, personalized support, and a commitment to delivering on promises, ensuring a positive and reliable customer experience.
Sales Representative
Duty Free Americas Inc.
05.2015 - Current
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Exceptional Multitasking in Fast-Paced Environment: Consistently engaged with numerous customers daily, ensuring a high level of satisfaction with a 97% customer satisfaction rate.
- Personalized Customer Experience: Developed tailored fragrance profiles for customers, enhancing their shopping experience and helping them find scents that best suited their preferences.
- Inventory Management: Monitored stock levels regularly, ensuring shelves were consistently replenished and well-organized, preventing stockouts and optimizing product availability.
- Product Expertise: Maintained up-to-date knowledge on fragrance products and trends, offering expert advice to customers on selecting the most suitable scents based on their needs and preferences.
Manager/Shift Leader Manager
Farmer Boys
08.2010 - 06.2015
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance. Coached new servers on upselling strategies and techniques to enhance revenue, while improving overall customer service quality to ensure high levels of guest satisfaction.
- Consistently managed end-of-day financial tasks, accurately reconciling over $12,000 in cash and card transactions daily.
- Conducted weekly inventories of food, beverages, glassware, and supplies to maintain accurate records and ensure sufficient stock levels.
- Evaluated and streamlined business operations to optimize workflow, enhance area coverage, and boost customer satisfaction.
Education
Bachelor of Science - Environmental Science
California State University San Bernardino
San Bernardino, CAAssociate of Science - Maths, Science
Riverside City College
09-2012
Skills
- Purchasing strategy
- Strategic sourcing
- Relationship management
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- Time management abilities
- Problem-solving
- Written communication
- Workflow optimization
- Microsoft Excel
- Power Point
- Microsoft Word
Timeline
Fragrance Vendor
All Works
01.2016 - Current
Sales Representative
Duty Free Americas Inc.
05.2015 - Current
Manager/Shift Leader Manager
Farmer Boys
08.2010 - 06.2015
Bachelor of Science - Environmental Science
California State University San Bernardino
Associate of Science - Maths, Science
Riverside City College
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