Ayesha Mehr
Douglasville,GA
Summary
Results-driven retail professional with 10+ years of customer service and sales experience, including 3+ years in management roles. Proven track record of leading teams, driving sales performance, and delivering exceptional customer experiences. Highly organized, dependable, and adaptable, with a strong focus on customer satisfaction and operational excellence. Seeking a retail management, retail sales associate, or remote customer service role to leverage leadership skills and continue career growth.
Overview
4
4
Languages
1
1
Certification
10
10
years of professional experience
Work History
Team Leader Manager
Dairy Queen Grill & Chill
06.2016 - Current
- Managed daily operations of a high-volume fast food location, overseeing staff scheduling, inventory, and customer service standards.
- Supervised, trained, and motivated team members to improve performance and efficiency.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
Beauty Sales Advisor
Ulta Salon and Cosmetics
11.2021 - 01.2022
- Provided personalized beauty consultations to enhance customer satisfaction and drive product sales.
- Maintained up-to-date knowledge of beauty products, trends, and techniques to inform clients effectively.
- Assisted customers in selecting products tailored to their individual needs and preferences.
- Conducted inventory management to ensure stock levels meet customer demand efficiently.
- Delivered exceptional client service through effective communication and relationship-building skills.
- Collaborated with management to develop training programs aimed at improving overall team effectiveness and customer engagement.
- Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Developed strong client relationships through consistent follow-up and excellent communication skills.
- Offered exceptional customer service by addressing concerns promptly and professionally, resulting in high satisfaction ratings.
- Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
Beauty Sales Advisor
Sephora
02.2021 - 09.2021
- Implemented promotional strategies that increased foot traffic and boosted sales during key events and seasons.
- Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively.
- Conducted inventory management tasks to ensure optimal stock levels were maintained at all times.
- Participated in ongoing training programs to stay current on industry trends, new products, and emerging techniques.
- Boosted product sales by conducting engaging and informative makeup demonstrations.
- Assisted customers in selecting appropriate skincare products for their individual needs, resulting in repeat business and loyalty.
- Generated customer loyalty by offering personalized product recommendations based on client preferences, resulting in repeat business and increased sales.
- Managed cash transactions accurately and efficiently, maintaining a balanced register at the end of each shift.
- Maintained a clean and organized retail environment that invited customers to explore the full range of available products comfortably.
- Utilized social media platforms to promote new products and share valuable beauty tips with followers, increasing brand awareness and customer engagement.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted skin analysis to recommend personalized beauty solutions, increasing product relevance for customers.
- Demonstrated makeup application methods during promotions, driving engagement and promoting new product lines.
Retail Sales Associate
H&M Hennes & Mauritz
11.2018 - 03.2019
- Facilitated efficient transaction processes through accurate cash handling and payment processing.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to optimize store layout and enhance the shopping experience.
- Trained new associates on cash register operations and store policies, ensuring compliance and efficiency.
- Led initiatives to enhance customer engagement, resulting in increased loyalty and repeat business.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
Key Holder Supervisor
Icing By Claire's
04.2017 - 10.2017
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on merchandise presentation and customer service standards.
- Managed cash handling processes, including register reconciliation and secure cash deposits.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Conducted regular inventory checks, optimizing stock levels to minimize shrinkage.
- Addressed customer inquiries and resolved issues effectively, maintaining high satisfaction rates.
- Collaborated with management to analyze sales trends and adjust strategies accordingly.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Retail Sales Associate
Forever 21
03.2016 - 03.2017
- Monitored inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Collaborated with management to develop promotional displays that increased foot traffic.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and repeat business.
- Implemented streamlined processes for checkouts, reducing wait times during peak hours.
- Analyzed sales data to identify trends, informing strategic decisions on product placement.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Bachelor of Science in Criminal Justice - Criminal Justice
Georgia State University
Atlanta, GA05-2020
High School Diploma -
Robert S. Alexander High School
Douglasville, GA05-2016
Skills
Accounts receivable procedures
Data gathering and analysis
Team collaboration
Microsoft Excel, Oracle NetSuite, Sage 50, QuickBooks
Certification
- ServSafe Certification
Languages
Arabic
Limited Working
Urdu
Native or Bilingual
Hindi
Full Professional
English
Native or Bilingual
Timeline
Beauty Sales Advisor
Ulta Salon and Cosmetics
11.2021 - 01.2022
Beauty Sales Advisor
Sephora
02.2021 - 09.2021
Retail Sales Associate
H&M Hennes & Mauritz
11.2018 - 03.2019
Key Holder Supervisor
Icing By Claire's
04.2017 - 10.2017
Team Leader Manager
Dairy Queen Grill & Chill
06.2016 - Current
Retail Sales Associate
Forever 21
03.2016 - 03.2017
Bachelor of Science in Criminal Justice - Criminal Justice
Georgia State University
High School Diploma -
Robert S. Alexander High School
Additional Information
- Open availability, including weekends and holidays.
- Highly dependable, punctual, and detail-oriented.
- Strong commitment to delivering excellent customer experiences.