Ayiana Altamirano
Santa Monica,CA
Overview
2
2
years of professional experience
Work History
Lead Sales Representative
StretchLab
Venice Beach, CA
06.2023 - 01.2024
- Assist the General Manager with membership sales by bringing new members to the studio and booking them into Intro Classes
- Work on retaining current members and maintaining an acceptable level of personal sales production
- Focus on the sales process of lead generation, follow-up, and close
- Managed front desk operations, including greeting and checking in clients and prospects upon arrival at the studio
- Participated in various special events including health fairs, grand openings, marathons, and hospital events to promote the club.
Lead Barista
LUV Collective
Seal Beach, CA
08.2022 - 07.2023
- Completed 100-150 customer orders each day and acquired knowledge of coffee profiles to better serve the customers
- Collaborated with the Store Manager to train, supervise, and maintain a positive and productive atmosphere for employees
- Responsible for daily pastry, syrups, powders, and food inventory and restocking
- Prepared large batches of hot and cold brew coffee daily as well as specialty coffee and tea
- Updated customers on new drink options or recommendations based on their likes and dislikes.
Barista
Portfolio Coffeehouse
Long Beach, CA
03.2022 - 07.2022
- Provided positive and friendly customer interactions to enhance brand loyalty.
- Effectively managed and maintained a hygienic station, meeting Portfolio's cleanliness standards for customer and staff areas.
- Collaborated with team members to assign and prioritize tasks to efficiently handle peak hours.
- Developed expertise in diverse roasts, espresso profiles, and their origin to effectively support customers.
- Maintained inventory control by monitoring supplies and replenishing when necessary.
Education
Bachelor of Arts in Psychology -
California State University, Long Beach
12.2024
Skills
- Customer Service
- Time Management
- Conflict Resolution
- Attention to Detail
- Leadership
- Sales Experience
- Organizational Skills
- Bilingual- Spanish
- Team Building
- Collaboration
- Communication Skills
- Staff Training
Timeline
Lead Sales Representative
StretchLab
06.2023 - 01.2024
Lead Barista
LUV Collective
08.2022 - 07.2023
Barista
Portfolio Coffeehouse
03.2022 - 07.2022
Bachelor of Arts in Psychology -
California State University, Long Beach