Franchesca Ramirez
Monroe,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Lead Sales Representative
MetroPCS
04.2016 - Current
- Conduct monthly meetings to ensure all sales reps meet quotas - Achieve monthly sales quotas and promote products - Assist customers in understanding their bills - Resolve billing issues and provide exceptional customer service - Manage inventory to ensure adequate stock levels
Lead Sales Representative
Sprint
08.2014 - 11.2015
- Conducted monthly meetings to monitor sales reps' performance - Met monthly sales quotas by promoting and selling products and services - Assisted customers in understanding their bills and resolved billing issues
Personal Banker
Capital One Bank
08.2013 - 08.2014
- Responsible for all bank operations, including opening, closing, and balancing tellers' drawers - Conducted monthly meetings for audits to ensure compliance with banking regulations - Addressed daily client concerns and provided exceptional customer service - Achieved monthly sales quotas by promoting banking products
Front Desk Agent
Holiday Inn Express
01.2013 - 08.2013
- Addressed guest concerns and provided excellent customer service - Assisted managers in front desk and concierge operations - Handled VIP check-ins/outs and ensured smooth guest experiences
Sales Representative
AT&T Mobility
12.2008 - 12.2011
- Met monthly sales quotas by promoting and selling products and services - Assisted customers in understanding their bills and resolved billing issues
Education
School of Hotel Technology AAS - Hotel Technology, Hospitality
Nassau Community College
Garden City, NYSkills
- Bilingual: Fluent in English and Spanish
- Proficient in Microsoft Word
- Sales Presentations
- Sales strategy development
- Upselling strategies
- Teamwork and Collaboration
- Customer Service
- Goal-Oriented
- Team Leadership
- Positive Customer Experience
- Cash Handling
- Client Relationship Building
- Inventory and Stocking
- Meeting Sales Goals
- Persistent and Resilient
- Retail Store Operations
- Bilingual
- Processing payments
- Point of sale operation
Languages
Spanish
Native or Bilingual
Timeline
Lead Sales Representative
MetroPCS
04.2016 - Current
Lead Sales Representative
Sprint
08.2014 - 11.2015
Personal Banker
Capital One Bank
08.2013 - 08.2014
Front Desk Agent
Holiday Inn Express
01.2013 - 08.2013
Sales Representative
AT&T Mobility
12.2008 - 12.2011
School of Hotel Technology AAS - Hotel Technology, Hospitality
Nassau Community College