Ayinde Parker
Detroit
Summary
Customer-focused automotive parts and service associate with hands-on retail experience in parts handling, inventory management, cash handling, and customer service aligned to retail automotive standards and company service programs.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
AutoZone
Detroit
06.2024 - Current
- Greet customers promptly and provide courteous assistance with parts selection, following company customer service programs and upsell practices to recommend related and premium items.
- Accurately look up parts and quote prices using inventory systems, maintain planogram compliance by fronting, facing, restocking, and completing daily image maker updates.
- Securely handle cash drawer and process cash, check, and credit transactions while following store policies for returns, exchanges, Low-Price Guarantee, and warranty merchandise procedures.
- Assist with freight receival, cycle counts, monthly stock adjustments, and prepare returns to distribution centers to maintain accurate inventory records.
- Address and resolve customer complaints professionally and collaborate with managers and service specialists to support professional customers and in-store services.
Cell Phone Repair Technician
Assurant
Detroit
10.2021 - 10.2022
- Performed precise diagnostics and repairs while documenting repair processes and maintaining quality inspection standards to minimize rework and returns.
- Managed organized inventory of tools, parts, and warranty items, recording photo documentation and part movements to support inventory accuracy and claims.
- Collaborated with team to meet productivity goals and complete required training, improving process consistency and customer satisfaction.
Education
IT Support Training -
Per Scholas
High School Diploma -
University Prep Art & Design
Skills
- Customer Service
- Parts Lookup & Quoting
- Cash Handling & POS
- Inventory Management
- Stocking & Planogram Compliance
- Freight Receival
- Cycle Counts & Stock Adjustments
- Quality Inspection
- Photo Documentation
- Returns & Warranty Processing
- Basic Vehicle Service Support
- Team Collaboration
- Safety & Damage Prevention
Timeline
Retail Sales Associate
AutoZone
06.2024 - Current
Cell Phone Repair Technician
Assurant
10.2021 - 10.2022
IT Support Training -
Per Scholas
High School Diploma -
University Prep Art & Design