AYISHA HAYDEN

• Co-led implementation of ADP’s performance management system and integrating with Emtrain LMS to streamline workflows and align development goals.
• Co-Facilitated 60+ hours of leadership training through LeaderSTRONG cohorts, enhancing management capabilities.
• Designed and implemented an Organizational Development SharePoint library to streamline access to leadership and team development resources for managers.
• Restructured New Employee Orientation (NEO) from two days to one, improving onboarding efficiency and engagement.
• Automated the probationary-to-permanent employee process in ADP, reducing manual effort and improving compliance.
• Partnered with organizational development colleagues to streamline performance reviews by transitioning from a 5-point to a 3-point scale and consolidating categories, empowering managers to engage in focused feedback dialogues.
• Led redesign of performance evaluation forms to incorporate the 5/5/5 competency framework, aligning assessments with strategic priorities.
• Deliver just-in-time training and facilitated team development sessions to meet emerging organizational needs.
• Analyze OD program data to assess impact and provide actionable, data-driven recommendations for improvement.
• Cultivated confidential, trust-based relationships across the organization to support leadership and staff development.

DEI Leadership

• Co-Chair of the Diversity, Equity, Inclusion & Belonging Committee, driving strategic initiatives and stakeholder engagement.
• Led the initiative to bring in an external DEI consultant, managing project scope, vendor selection, and executive alignment.
• Led the end-to-end DEIB engagement survey process—from survey development through reporting—to drive targeted inclusion initiatives.
• Co-developed a multi-phase DEI roadmap with the consultant, resulting in measurable improvements in inclusion metrics and leadership accountability.
• Utilized data analytics to evaluate DEI program effectiveness and inform targeted interventions across the organization.

• Managed HR Education and Training program, supervising 6 trainers and 2 administrative staff to deliver performance management and training functions.
• Designed and delivered leadership development, coaching, and strategic consulting services to improve team health.
• Provided executive coaching to senior leaders across departments.
• Developed and implemented training curriculum tailored to system-wide needs.
• Pre-screened candidates and presented shortlists to HR and operational managers.
• Allocated resources to project teams, ensuring delivery within budget, scope, and timeline constraints.
• Served as liaison between candidates and hiring managers, facilitating communication and progress.
• Collaborated with HR recruiters to scope program participants and manage onboarding.
• Coached and mentored 200+ intern graduates, with 190 hired as full-time employees.
• Managed program budget and ensured accountability for strategic objectives.
• Built and maintained relationships with internal and external stakeholders.
• Implemented interventions to ensure project goals were met.
• Directed daily operations and performance management for training staff.
• Reduced cost-to-hire by 35%, generating $45K in annual savings.
• Revamped incumbent and on-the-job training to meet frontline department needs, improving retention and service quality.
• Facilitated 25% annual growth in staffing and training through proactive HR strategies.
• Redesigned program layout to improve accountability and communication, reducing turnover by 52%.
• Developed performance management programs aligned with organizational goals.

• Designed and launched HR internship and incumbent education programs for General Services.
• Developed LMS curriculum and facilitated in-person training sessions.
• Conducted training performance audits to ensure instructional design standards.
• Established CHOICES national certification program, certifying 82 healthcare transport professionals.
• Managed 4 SMEs and 1 administrative assistant, overseeing performance and deliverables.
• Prepared contractual agreements for internship stakeholders, ensuring compliance.
• Advised leadership teams as a subject matter expert in organizational development.
• Cultivated agency partnerships to support intern-to-employee transitions.
• Secured vendors to enhance recruitment, talent development, and community engagement.
• Created staff development programs focused on soft skills, emotional maturity, and work-life balance.

• Developed and implemented training programs to enhance employee skills and knowledge.
• Coordinated training schedules, ensuring efficient use of resources and timely completion of sessions.
• Managed onboarding process for new hires, facilitating smooth integration into company culture.
• Evaluated training effectiveness through feedback surveys and performance assessments.
• Conducted 28 onboarding sessions quarterly, saving 275 hours and improving program efficiency.
• Facilitated training on HIPAA, OSHA, Joint Commission, Workplace Safety, Ethics, Bias, Emotional Maturity, and Customer Service.
• Managed 30 interns, overseeing daily tasks and conducting performance reviews.
• Recruited 400+ participants for Welfare to Work Program, achieving a 93% retention rate.

• Developed and executed comprehensive testing plans to ensure product quality and compliance with industry standards.
• Led cross-functional teams to identify process improvements, enhancing operational efficiency and product reliability.
• Conducted root cause analysis for defects, implementing corrective actions to prevent recurrence in future production cycles.
• Mentored junior QA staff, fostering a culture of continuous improvement and adherence to best practices in quality assurance.
• Identified operational issues and implemented strategic solutions to reduce liability.
• Ensured patient room compliance with hospital standards and policies.
• Conducted patient interviews to gather feedback and improve satisfaction.
• Managed Press Ganey scoring and reporting for leadership and department heads.