Ayla B. Nelson
Eagle Mountain,UT
Summary
Talented professional successful at maintaining satisfied, loyal clients by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organized approach. Bringing 2 years of related experience and team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Technical Customer Support Advisor
Conduent
Florham Park, NJ
10.2023 - 06.2024
- Delivered clear and articulate written and oral communication and displayed thorough knowledge of various research tools.
- Edited databases for tracking customer interactions and results between teams.
- Evaluated existing practices related to troubleshooting and determined the best solution
Sales Associate
Five Below
Saratoga Springs, UT
11.2022 - 01.2023
- Provided accurate information about products, prices and services.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
Restaurant Crew Member
Jersey Mike's
Saratoga Springs, UT
10.2022 - 01.2023
- Worked well with teammates and accepted coaching from management team
- Prioritized and organized tasks to efficiently accomplish service goals.
- Entered data into POS systems while offering friendly and efficient recommendations, decreasing wait time and offering a personalized experience
- Digitized multiple slips of written orders with accuracy under a fast-paced environment, relaying mandatory information without error and establishing smooth operations
Restaurant Crew Member
Tenney's Pizza
Saratoga Springs, UT
08.2022 - 09.2022
- Managed reception and documentation of purchases in-person and over the telephone, ensuring uniformity
- Verified precision of orders using multiple methods, keeping accurate logs of data for every customer while following company procedures
- Pioneered pristine and accessible arrangement of high amounts of online orders, optimizing the bussing system and leaving time to spare
Education
High School Diploma -
Westlake High School
Saratoga Springs, UT05.2023
Skills
- Excellent written and oral communication
- Data gathering and organization
- Critical analysis
- Quality assurance standards
- Data entry
Timeline
Technical Customer Support Advisor
Conduent
10.2023 - 06.2024
Sales Associate
Five Below
11.2022 - 01.2023
Restaurant Crew Member
Jersey Mike's
10.2022 - 01.2023
Restaurant Crew Member
Tenney's Pizza
08.2022 - 09.2022
High School Diploma -
Westlake High School