JACLYN BRAUNING
Dunedin
Summary
Customer service representative with extensive experience in the industry. A solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, and process optimization. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
9
9
years of professional experience
Work History
Rep 3 Customer Service Technical Support
Charter Communications, Spectrum
06.2021 - Current
- Answering incoming telephone calls to provide store, product, and service information
- Providing outstanding service to customers by addressing concerns and developing solutions
- Creating and implementing process improvements to maximize efficiency
- Reviewing account and service histories to identify trends and resolve issues
- Explaining benefits, features, and recommendations to maximize client retention
- De-escalate customer concerns, maintaining a calm, friendly demeanor
Office Manager
Florida Pool Tech
08.2016 - 07.2023
- Managed office operations, including scheduling, inventory, and customer relations
- Created and finalized contracts for construction projects
- Processed bi-weekly payroll for employees
- Coordinated jobs by ordering supplies, scheduling crews, and dispatching team members
- Ensured timely payment collection upon project completion
- Assisted clients in selecting materials for various projects
Patient Relations Representative
One Health Direct
08.2019 - 06.2021
- Utilized customer service skills and detailed system knowledge to support operations
- Coordinated between patients and healthcare professionals to meet patient needs
- Answered inbound calls regarding billing, medical supplies, and product issues
- Made outbound calls to verify insurance, payments, and supplies received
Education
High School Diploma -
Enterprise High School
Clearwater, FLSkills
- Technical Support
- Excellent Multi-tasking Ability
- Staff Management
- Clear Oral/Written Communication
- Credit and Collections
- Office Administration
- Problem-Solving
- Friendly and outgoing
Timeline
Rep 3 Customer Service Technical Support
Charter Communications, Spectrum
06.2021 - Current
Patient Relations Representative
One Health Direct
08.2019 - 06.2021
Office Manager
Florida Pool Tech
08.2016 - 07.2023
High School Diploma -
Enterprise High School
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