Britton Bryant
Shelbyville,KY
Summary
Results driven IT professional with a strong focus in cybersecurity, recognized as a Spectrum Gold Award recipient, placing in the top 1% of performers company wide. Proven ability to resolve complex technical issues while delivering exceptional customer service in fast paced environments. Combines technical expertise with strong communication skills to ensure reliable solutions and high customer satisfaction. Committed to leveraging skills to drive immediate impact and enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
IT Technical Support Rep 3
Charter Spectrum
Louisville, KY
04.2023 - Current
- Resolved complex technical issues efficiently.
- Provided technical support for internet and network issues.
- Configured static IP addresses to ensure consistent network connectivity.
- Resolved complex issues efficiently.
- Compiled and organized documentation reports.
- Strengthened team dynamics through improved communication.
- Resolved escalated customer service issues in a timely manner.
Assistant IT Coordinator
University Of The Cumberland
Williamsburg, KY
01.2022 - 03.2023
- Evaluated new educational content for undergraduate courses.
- Participated in the evaluation of new technologies for potential adoption across the campus.
- Facilitated communication between departments to streamline technology integration projects.
Education
Bachelor of Science - Information Technology
University of The Cumberland's
Williamsburg, KY06-2025
Skills
- Technical support
- Network troubleshooting
- Documentation organization
- Project management
- Team collaboration
- Customer service
- Email administration
- Operating system support
- Ticketing systems
- System administration
Accomplishments
- Gold Award/ Charter Spectrum
References
References available upon request.
Timeline
IT Technical Support Rep 3
Charter Spectrum
04.2023 - Current
Assistant IT Coordinator
University Of The Cumberland
01.2022 - 03.2023
Bachelor of Science - Information Technology
University of The Cumberland's
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