Gary Bratt
Warren,MI
Summary
Accomplished manager with 20+ years of experience as a parts manager within the automotive dealership fixed operations industry, and 1 year in R.V. management. Intuitive motivator delivering a track record of developing and expanding market share with a creative approach to service, strategic planning, as well as consistently exceeding sales and profit margin goals. Adaptable manager, capable of identifying and maximizing talent to achieve top results. Industry-respected leader exhibiting strong financial planning, negotiating, analytical, training, and organizational abilities. Manufacturer experience expands to Ford, Lincoln, Mercury, Chrysler, Fiat, Toyota, and R.V.s.
Overview
42
42
years of professional experience
Work History
Parts Manger
Klines RV
Warren, MI
04.2018 - Current
- Deliver every new unit while maintaining 5-star customer satisfaction.
- Maintained department profit at 38.3%.
- Assist in writing work orders for all deliveries.
- Maintained proper inventory.
- Built complete sales menu for after market parts.
Parts Director
A & S R.V. center
Auburn Hills, Midland, MI
05.2017 - 04.2018
- Oversaw the complete rebuild of the parts department for both stores.
- Instituted the use of the DMS system for inventory control, as well as parts ordering.
- Increased sales by 10% year over year by correcting the parts matrix system.
- Maintained a parts gross of 39.5% consistently.
- Increased customer satisfaction and retention by ensuring service repairs are performed efficiently and correctly, by conducting spot checks on jobs.
- Improved profitability and efficiency by mentoring and working with department managers and employees.
- Created highly qualified, winning teams by hiring, training, and directing employees.
- Maintained high ethical standards in daily activities.
- Kept abreast of all government regulations that affect repair operations, such as hazardous waste disposal, shop emissions, right-to-know, etc.
Auto Body Shop Manager
Prestige Automotive Group
Warren, MI
11.2016 - 04.2017
- Write body shop estimates, handle body shop payroll, and help manage body shop employees on a daily basis.
- Managed customer relations, service drive process, shop loading and productivity, pricing, and active delivery system.
- Maintain a timely repair schedule with the service department, as well as develop relationships with field adjusters and claim managers.
- Implemented using the DMS system to correctly charge out body shop materials.
- Helped a shop catch up on three months of work, while continuing to take in new work without falling behind again.
Service Manager
Speedy Automotive Group
Sterling Heights, MI
01.2016 - 09.2016
- Service Manager of an automotive repair facility.
- Duties included writing repair orders, ordering parts, and dispatching work to the techs.
- Inspected completed work, with active delivery back to the customer.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Created written estimates and obtained customer consent to proceed.
Parts Manager
North Brothers Ford
Westland, MI
02.2006 - 01.2016
- Parts manager in all aspects of claims, managing inventory on PC parts, contacting vendors for ordering parts, replenishing parts for inventory, and imputing/updating inventory parts in the database.
- Maintained idle inventory between 2% and 3.5%.
- Increased wholesale, year over year, by 20%.
- Year-over-year sales average of over $400,000 maintained gross over other dealers and groups by over 5%.
- Parts departments average gross maintained over 33.5%.
- Oversaw parts, as well as performed as assistant service manager, and helped in BDC with customer relations.
- Earned E-2 Employee Excellence Award from Ford Motor Company.
- Member of a management team that was awarded 6 President's Awards from Ford Motor Company.
Parts Inventory Manager
Motor City Trucks
Livonia, MI
12.2003 - 02.2006
- Responsible for inventory control, as well as daily operations.
- Reduced inventory to $280,000 to increase inventory turns and improve efficiency.
- Trained employees to use the computer system.
- Managed a department of eight.
- Placed daily orders from multiple vendors.
Parts Manager
Szotts Ford
Holly, MI
09.2002 - 12.2003
- Increased wholesale business by 108% in four months, while controlling inventory.
- Responsible for approving all invoices for the entire dealership.
- Managed a staff of five while overseeing daily operations.
- Oversaw day-to-day activities of on-road sales personnel.
- Conducted regular audits to maintain accurate inventory records and control costs.
Assistant Parts Manager
Troy Ford
Troy, MI
06.1995 - 09.2002
- Initiated wholesale department setup, improving overall service delivery.
- Administered comprehensive paperwork for departmental processes.
- Implemented schedule for four parts drivers to support daily operations.
- Attained 302 wholesale club.
- Member Of Southeast Ford Parts Managers Club.
Auto Parts Driver, Wholesale Parts Manager
Dean Sellers Ford
Troy, MI
09.1983 - 06.1995
- Delivered parts to customers in a timely and efficient manner.
- Managed stock inventory to ensure optimal product availability.
- Assisted at front counter, providing exceptional customer service.
- Oversaw wholesale operations, coordinating orders and deliveries.
Education
High School Diploma -
Ferndale High School
Ferndale, MI06-1982
Skills
- Project Management
- Negotiation
- Department rebuilding
- Cost reduction and revenue growth
- Strategic business planning
- Budgeting and forecasting
- Team building and motivation
- Forklift Certified
Timeline
Parts Manger
Klines RV
04.2018 - Current
Parts Director
A & S R.V. center
05.2017 - 04.2018
Auto Body Shop Manager
Prestige Automotive Group
11.2016 - 04.2017
Service Manager
Speedy Automotive Group
01.2016 - 09.2016
Parts Manager
North Brothers Ford
02.2006 - 01.2016
Parts Inventory Manager
Motor City Trucks
12.2003 - 02.2006
Parts Manager
Szotts Ford
09.2002 - 12.2003
Assistant Parts Manager
Troy Ford
06.1995 - 09.2002
Auto Parts Driver, Wholesale Parts Manager
Dean Sellers Ford
09.1983 - 06.1995
High School Diploma -
Ferndale High School
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