Ayla Rodriguez
Phoenix,AZ
Summary
Proven leader in dental health management, adept at enhancing patient experiences and streamlining office operations at Mountain Park Health Center. Skilled in infection control and patient charting, I significantly improved scheduling efficiency and reduced supply waste. My collaborative approach and effective communication fostered team cohesion and optimized patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Mountain Park Health Center
Phoenix, AZ
06.2023 - Current
- Enhanced overall patient experience by maintaining a compassionate demeanor when interacting with individuals experiencing pain, distress, or anxiety related to their dental visit.
- Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Collaborated with office team to achieve revenue goals by actively promoting dental services and treatments available within practice offerings during patient interactions.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, pulse. Usage of glucometer for testing patients glucose levels when necessary.
- Increased overall productivity by providing administrative support to dentists, hygienists, and other dental staff members.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Ensure clinical team is following MPHC guidelines and principles, to provide excellent patient care.
- Creating Clinical staff schedules for all east valley dental sites.
- Creating monthly agenda for staff meetings.
- Conducting monthly dental staff meeting and team building activities.
- Implementing company policies and procedures, for all staff.
- Conduct performance reviews for dental assistants at 90 days, annually or as needed.
- Resolving conflicting issues with dental staff team.
- Provide dental assistants trainings for usage of blood pressure machine and glucometer.
- Set up renewal trainings for CPR certificates.
- Training new hires on eCW system for proper note documentation.
- Training new hires on proper radiograph exposure following safety precautions as per state and federal laws.
- Conduct safety Marshal walk throughs for new hires and/or dental students.
- Attend monthly safety marshal meetings for any updates needed to be discussed with staff.
- Set up transportation for patient that will need transport for future appointments.
- Gather all documentation needed for insurance audits.
- Creating powerpoint presentations for monthly meetings on updates or trainings as needed.
- Implement that all staff is HIPAA compliant.
- Updating billings codes as per yearly CDT book updates.
- Checking logs for proper and up to date documentation for daily/weekly/monthly/quarterly/Annual items that need to be documented. This includes:
- Keeping track of sterilization run logs, maintenance logs, verification logs and biological testings.
- Checking NO2/O2 tanks.
- Performing shocking of dental water lines and quarterly water testing.
- Changing of dental chair iodine straws (sterisil) bi-annually.
- Attend monthly Provider staff meetings for major updates or discussions.
- Opening/creating dental templates and changing them as needed.
- Keep track of multiple offices inventory and ordering.
- Conducting annual lead apron evaluation(Simonmed) and placing them in e-logs system with supporting documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Back Office Manager
Kids Dental Brands
Phoenix
04.2022 - 05.2023
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Ensured accuracy of financial transactions by assisting with insurance verification, billing inquiries, and payment collection processes.
- Optimized office workflow through diligent maintenance of inventory levels for supplies and materials required for daily operations.
- Streamlined office operations by maintaining organized patient files, records, and documents for easy access and retrieval.
- Promoted a positive environment for patients and staff alike through excellent interpersonal communication skills and teamwork.
- Encouraged new patient growth through positive word-of-mouth referrals generated from consistently delivering exceptional customer service experiences at every touchpoint within the practice.
- Effectively communicated complex treatment plans to patients and parents, ensuring a thorough understanding of the benefits, risks, and potential alternatives available to help them make informed decisions about their care.
- Demonstrated exceptional time-management skills to balance multiple responsibilities effectively within a fast-paced orthodontic practice setting.
- Supported Orthodontist''s effectiveness by promptly preparing treatment rooms, sterilizing instruments, and setting up equipment.
- Contributed to successful treatment outcomes by providing attentive chairside support during orthodontic procedures as needed.
- Assisted in maintaining a clean and organized office environment, upholding strict infection control standards to ensure patient safety and satisfaction.
- Increased office efficiency by accurately inputting patient data into the practice management software system.
- Exhibited strong attention to detail when processing insurance claims on behalf of patients; ensuring accurate submission to minimize delays in reimbursement.
- Maintained a welcoming atmosphere in the reception area by greeting patients warmly upon arrival and providing necessary forms or assistance as needed.
- Collaborated with dental colleagues on interdisciplinary cases that required coordination between various specialties for optimal treatment outcomes.
- Continually expanded knowledge of orthodontic procedures, insurance policies, and industry best practices through ongoing professional development opportunities.
- Improved patient satisfaction with prompt resolution of billing issues, addressing concerns professionally and thoroughly.
- Provided compassionate support to anxious patients throughout their orthodontic journey, helping them feel comfortable during appointments and informed about their treatment progress.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Traveling Lead Orthodontic Assistant
Pacific Dental Services
Phoenix, AZ
09.2020 - 05.2022
- Traveled to various locations valley-wide where care was needed.
- Supported practice marketing efforts by creating informative materials about available services and assisting with community outreach initiatives.
- Participated in continuing education courses to stay current on industry trends and best practices, enhancing overall care provided within the practice.
- Conducted initial consultations with potential clients, assessing their needs while offering knowledge on various treatment options available within the practice.
- Provided exceptional chairside assistance during complex orthodontic procedures, minimizing patient discomfort and promoting successful outcomes.
- Collaborated with orthodontists to implement new technologies and techniques, increasing efficiency and precision in orthodontic care.
- Assisted orthodontists with the application of braces, aligners, and other orthodontic appliances, ensuring proper placement for optimal treatment results.
- Contributed to a positive work environment by fostering strong teamwork among staff members and promoting open communication.
- Facilitated smooth transitions between appointments by preparing necessary instruments, materials, or appliances ahead of time.
- Provided attentive support to patients during appointments by monitoring their comfort levels and addressing any concerns promptly.
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures and answering questions.
- Trained new orthodontic assistants on proper techniques and protocols, ensuring consistent quality of care across the practice.
- Implemented a sterilization protocol compliant with OSHA standards, ensuring a clean and safe environment for both patients and staff members.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Set appointments and made follow-up calls.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Monitored patient comfort and safety during dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Monitored supply levels and placed orders to ensure availability of supplies.
Dental Assistant/Orthodontic Assistant
Risas Dental And Braces
Glendale, AZ
11.2012 - 09.2020
- Assisted with four-handed dentistry.
- Assisted orthodontist with orthodontic adjustments and procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Increased office efficiency by maintaining patient records with up-to-date information.
Education
Associate of Science -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ08.2019
Associate of Arts -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05.2019
High School Diploma -
Apollo High School
Glendale, AZ05.2008
Skills
- Appointment Scheduling
- Patient Charting
- Infection control proficiency
- Endodontic Procedures
Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Coronal Polishing Certificate - Arizona Department of Health or Arizona Dental Association.
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- Arizona Driver's License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Dental Assistant
Mountain Park Health Center
06.2023 - Current
Back Office Manager
Kids Dental Brands
04.2022 - 05.2023
Traveling Lead Orthodontic Assistant
Pacific Dental Services
09.2020 - 05.2022
Dental Assistant/Orthodontic Assistant
Risas Dental And Braces
11.2012 - 09.2020
Associate of Science -
Maricopa Community Colleges, Phoenix College
Associate of Arts -
Maricopa Community Colleges, Phoenix College
High School Diploma -
Apollo High School