Daivelys Delgado
Cape Coral,FL
Summary
As a Dental Assistant and Costumer Representative
Friendly dental assistant with several years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in dental procedures. Works well with all personality types when interacting with patients and staff.
Compassionate Dental Assistant known for high productivity and efficient task completion. Skilled in patient care, dental procedure assistance, and infection control practices. Excel in communication, empathy, and teamwork to ensure optimal patient comfort and support dentist's needs during procedures.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
Work History
Lead Dental Assistant
Dental Care Alliance
Fort Myers, Florida
02.2023 - Current
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Trained new dental assistants on office protocols and best practices.
- Collaborated with the dental team to streamline appointment scheduling processes.
- Conducted inventory management for dental supplies and equipment procurement.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
Front Desk Receptionist
Main Street Children Dentistry and Orthodontics
Aventura, FL
10.2019 - 07.2020
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Sales Associate
Boost Mobile Store
Hialeah, FL
07.2018 - 08.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
Cook
Rumrunner Restaurant
Cape Coral, FL
02.2017 - 06.2018
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Education
Certified Dental Assistant - Dental Assistant
Dats Fort Myers
Fort Myers, FloridaGED -
U.S International Christian Academy
Miami FlSkills
- Customer Complaint Resolution
- Data Entry and Database Software
- Records Management
- Multitasking and Prioritization
- Reliable and Punctual
- Positive Attitude and Energetic
- Appointment Scheduling
- Attention to Detail
- Greeting and Seating Clients
- Office Supplies Ordering
- Team Collaboration
- Customer Assistance and Interaction
- Appointment Confirmation
- Dental impressions
- Exam room setups
- Taking X-rays
Timeline
Lead Dental Assistant
Dental Care Alliance
02.2023 - Current
Front Desk Receptionist
Main Street Children Dentistry and Orthodontics
10.2019 - 07.2020
Sales Associate
Boost Mobile Store
07.2018 - 08.2019
Cook
Rumrunner Restaurant
02.2017 - 06.2018
Certified Dental Assistant - Dental Assistant
Dats Fort Myers
GED -
U.S International Christian Academy