Ayla Scragg
Custer,SD
Summary
I am a dedicated professional with a strong background in management, business ownership, and high volume service operations. Proven track record and maintaining strict compliance with safety and sanitation protocols while delivering exceptional face-to-face client care. I am a self-motivated learner with a diverse history of operational leadership, and I am eager to apply a strong work ethic and professional communication skills to a medical environment that values accuracy in patient satisfaction.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
Food Service Staff Member
Lunchtime Solutions
Custer, Sd
12.2025 - Current
- Prepared and served meals according to safety and health regulations.
- Maintained cleanliness of kitchen and dining areas throughout service hours.
- Assisted in inventory management by restocking supplies as needed.
Customer Service Representative
Heartland America
Custer, South Dakota
01.2017 - 03.2020
- Assisted customers with inquiries and resolved product-related issues.
- Processed orders accurately and efficiently using internal systems.
- Provided product information to help customers make informed decisions.
- Handled customer complaints with empathy and professionalism.
- Documented customer interactions for future reference and follow-up.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Owner/Operator
Ayla's cleaning solutions
Custer, South Dakota
02.2013 - 01.2017
- Built and managed a successful service business based on trust, attention to detail, and reliability
- Managed time effectively to complete all tasks within scheduled hours.
- Maintained a high standard of cleanliness across all assigned homes.
- Performed deep cleaning tasks such as carpets, windows, and appliances regularly.
Owner/Operator
Scragg's BBQ
Custer, South Dakota
05.2016 - 08.2016
- Managed daily operations of a busy BBQ restaurant.
- Demonstrated high levels of self-motivation and responsibility as a business owner
- Enhanced customer experience through attentive service and quality assurance.
- Created marketing strategies to promote restaurant events and specials.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Education
General Education Development Diploma
Custer, SDSkills
- Patient and customer relations: do well at managing high volume environments while maintaining a calm, professional demeanor
- Detailed documentation: skilled and accurate record keeping and managing sensitive information from yours in customer service and business management
- Multitasking and efficiency: proven ability to manage complex schedules and fast-paced work flows without sacrificing quality of care
- Rapid learning I've successfully transitioned across diverse industries showing a high capacity for mastering new systems and protocols and requirements
Timeline
Food Service Staff Member
Lunchtime Solutions
12.2025 - Current
Customer Service Representative
Heartland America
01.2017 - 03.2020
Owner/Operator
Scragg's BBQ
05.2016 - 08.2016
Owner/Operator
Ayla's cleaning solutions
02.2013 - 01.2017
General Education Development Diploma