Ayla Williamson
Long Beach,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Lifesafer
04.2020 - 09.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Server
Pepper's Mexicali Cafe
02.2013 - 10.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served high customer volumes during special events, nights, and weekends.
Food and Beverage Cashier
McDonald's
06.2010 - 01.2013
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Provided customers with information on specials and discount deals.
- Properly maintained and operated cash register and POS system to swiftly process payments.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
Education
High School Diploma -
Pacific Grove Community High School
Pacific Grove, CASkills
- Problem-Solving Skills
- Brand Representation
- Quality Control
- Customer Service Optimization
- Food and Beverage Pairings
- Food Preparation and Safety
Timeline
Call Center Representative
Lifesafer
04.2020 - 09.2023
Server
Pepper's Mexicali Cafe
02.2013 - 10.2019
Food and Beverage Cashier
McDonald's
06.2010 - 01.2013
High School Diploma -
Pacific Grove Community High School
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