Ayla Nataly Torres
Vineland,NJ
Summary
Enthusiastic and bilingual customer service professional with strong communication abilities and a proven history of improving client satisfaction and resolving issues efficiently. Skilled in managing high-volume customer interactions, performing accurate data entry, and supporting team goals in fast-paced environments. Highly motivated to grow within a sales-focused role and contribute to a positive, high-performing team.
Overview
12
12
years of professional experience
Work History
Service Advisor
RK Auto Group
Vineland, NJ
01.2022 - Current
- Acted as primary customer liaison, promptly addressing service needs and resolving issues.
- Coordinated service schedules and estimated repair costs while providing timely updates.
- Delivered services with personalized attention, achieving high customer satisfaction ratings.
- Supported inquiries by providing detailed information about vehicles and services.
- Managed service order processing while accurately maintaining customer records.
- Resolved complaints efficiently to enhance customer satisfaction and loyalty.
Server & Guest Service Associate
Martinos Trattoria & Pizzeria
Vineland, NJ
12.2017 - 05.2019
- Established strong customer relationships by addressing concerns and personalizing experiences to increase repeat business.
- Trained new staff on effective communication techniques and customer service standards, enhancing service consistency.
- Resolved guest complaints promptly with empathy and professionalism to ensure satisfaction.
Day Care Assistant
Millville Day Care Center
Millville, NJ
03.2014 - 01.2016
- Maintained daily communication with parents regarding student concerns and progress.
- Facilitated activities that encouraged engagement, collaboration, and social development.
Education
Bachelor of Arts - Psychology
Stockton University
Galloway, NJ12-2020
Associate of Arts - Liberal Studies
Rowan College of South Jersey (Cumberland County)
Vineland, NJ05.2018
Skills
- Bilingual Communication (English & Spanish)
- Customer Service & Client Support
- Outbound/Inbound Calling Experience
- Data Entry & Typing Accuracy
- Microsoft Office (Word, Excel, PowerPoint)
- Conflict Resolution & Issue Escalation
- Team Collaboration & Professional Phone Etiquette
- Time Management & Multitasking
Languages
Spanish: Native/Bilingual
English: Fluent
Timeline
Service Advisor
RK Auto Group
01.2022 - Current
Server & Guest Service Associate
Martinos Trattoria & Pizzeria
12.2017 - 05.2019
Day Care Assistant
Millville Day Care Center
03.2014 - 01.2016
Bachelor of Arts - Psychology
Stockton University
Associate of Arts - Liberal Studies
Rowan College of South Jersey (Cumberland County)