Ayla R. Scott
Seattle
Summary
With over 15 years of experience in customer service, client relations, and security management, I bring a wealth of knowledge and expertise to the table. As a detail-oriented leader, I excel at improving organizational effectiveness and productivity through critical analysis and problem-solving. My ability to engage team members and audiences quickly, establish rapport, and develop strong relationships sets me apart as an articulate communicator. I have a proven track record of success in motivating teams, maximizing revenue, and enhancing employee efficiency. My hands-on experience in security accounts, coupled with my talent for navigating challenges, makes me a dynamic individual committed to advancing organizational goals and making meaningful contributions. As an experienced leader with a strong background in guiding teams and managing complex projects, I am known for my collaborative approach, commitment to excellence, and ability to align efforts with strategic objectives.
Overview
16
16
years of professional experience
Work History
Enterprise Accounts Portfolio Manager
Allied Universal Security Services
09.2022 - Current
- Serve as primary liaison between Starbucks and Allied Universal, ensuring strategic alignment and service excellence.
- Manage multi-region account portfolio, meeting contractual, operational, and compliance standards.
- Lead cross-functional teams to implement security programs, optimize staffing, and meet KPIs/SLAs.
- Develop account strategies to drive retention, growth, and client satisfaction.
- Oversee budgets and forecasting to ensure cost-effective service delivery.
- Strengthened partnerships by improving cross-functional alignment and communication across internal and client teams.
- Deliver executive-level reporting and performance reviews to clients.
Senior Account Manager
Allied Universal
01.2021 - Current
- Managed West region of Starbucks portfolio covering Washington, California and Nevada for a total of approximately 2,000 hours
- Covered for Starbucks Enterprise Account Portfolio Manager during travel and time off, accounting for approximately 6,000 hours
- Developed client relationships between local and regional clients which included organizing client meetings, maintaining contractual compliance, coordinating necessary support and provided technical expertise and solutions
- Trained, lead and developed Account Mangers in West region to ensure contractual compliance and customer satisfaction were met using key performance indicator platform and completion of in-depth site audits
- Ensured all licensing and contractual requirements were met and maintained at a regional level at an average of 98% of training compliance.
Account Manager
Allied Universal
01.2016 - 01.2021
- Managed and developed a team of Security Professionals to include hiring, scheduling, payroll, training, coaching and continuous development
- Built and maintained effective client relationships with local site leadership by coordinating necessary support, providing vulnerability assessments and audits and immersion training for new client employees
- Ensured all licensing and contractual requirements were met and maintained an average of 98% of training compliance
- Built community relationships with local business and law enforcement and successfully created a community watch program.
Military Police Desk Sergeant
US Army Military Police
01.2010 - 01.2020
- Led law enforcement activities including physical security, arrest procedures and criminal investigations reducing community crime and incidents by 10%
- Operations included the following services: Conducted civil disturbance operations, secured and maintained the integrity of a crime scene, safely operated and maintained over 5 weapon systems, Responsible for over $500,000 in equipment and vehicles, conducted vehicle and foot patrols monitoring suspicious activity, interviewed witnesses and collected reports to build an investigation
- Led over 100 soldiers in safe range operations and proper weapon handling leading to 100% qualification rate
- Coordinated and led training for over 30 men and woman to protect and provide security for the interior and perimeter of base in Jalalabad, Afghanistan.
Education
Certified AIIB Food Defense Coordinator 2025 -
AIIB
Management of Aggressive Behavior -
Allied Universal
CPR/First Aid/AED Certified -
Allied Universal
Associates - Criminal Justice
Purdue Global University
Managing Teams Operations and Project Management -
United States Army
Skills
- Client interfacing
- Client relationship management
- Cross-functional collaboration
- Portfolio optimization
- Attention to detail
- Community networking
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Client relations
Accomplishments
- Strengthened Starbucks–Allied Universal partnership by improving cross-functional collaboration and operational alignment.
- Enhanced physical security through drills and a portfolio-wide Heightened Security Awareness campaign.
- Integrated new security technologies, boosting team efficiency and incident response.
- Fostered a stronger safety culture across enterprise accounts.
- Reduced employee turnover by improving training programs and career development initiatives.
Timeline
Enterprise Accounts Portfolio Manager
Allied Universal Security Services
09.2022 - Current
Senior Account Manager
Allied Universal
01.2021 - Current
Account Manager
Allied Universal
01.2016 - 01.2021
Military Police Desk Sergeant
US Army Military Police
01.2010 - 01.2020
Management of Aggressive Behavior -
Allied Universal
CPR/First Aid/AED Certified -
Allied Universal
Associates - Criminal Justice
Purdue Global University
Managing Teams Operations and Project Management -
United States Army
Certified AIIB Food Defense Coordinator 2025 -
AIIB
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