Ayleen Arambula-Gutierrez
Jurupa Valley,CA
Summary
Friendly Barista with great people skills and sales experience. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues. I am dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation, and willing to become more knowledgeable in other backgrounds if provided an opportunity.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
03.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cashier
Tacos Y Mariscos El Pariente
11.2021 - 12.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science - Computer Information Systems
California State Polytechnic University
Pomona, CA05.2027
High School Diploma -
Montclair High School
Montclair, CA05.2023
Skills
- Opening and Closing Duties
- Up-Selling
- Cash Handling
- Coffee Expertise
- POS Systems
- Excellent Math Skills
- Active Listener
- Fluent in Spanish
- Professional Demeanor
- Adaptive and Creative
Affiliations
- Hiking/Running
- Reading
- Shopping
- Traveling
References
References available upon request.
Timeline
Barista
Starbucks
03.2023 - Current
Cashier
Tacos Y Mariscos El Pariente
11.2021 - 12.2022
Bachelor of Science - Computer Information Systems
California State Polytechnic University
High School Diploma -
Montclair High School