Ayleen Contreras
Fresno,CA
Summary
Early-career professional with a background in customer service and team training, paired with nursing coursework in clinical basics. Skilled in verbal communication, teamwork, and attention to detail, with a focus on accurate documentation and quality patient support.
Overview
1
1
Language
4
4
years of professional experience
Work History
Panda Express
Panda Restaurant Group, Inc., Panda Express
Fresno, California
02.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Mcdonalds Crew Trainer
Agostini’s Restaurants
Fresno, California
03.2023 - Current
- Trained new crew on Agostini's service standards and hospitality expectations.
- Instructed new team members on correct procedures for operations.
- Utilized feedback to continuously improve training methods and content.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Science - Nursing
Fresno City College
Fresno, CA05-2026
High School Diploma -
Central East High School
3535 N Cornelia Ave06-2023
Skills
- Patient care
- Vital signs
- Medical terminology
- Infection control
- Clinical documentation
- Electronic health records
- Team collaboration
- Multitasking Abilities
- Flexible and adaptable
- Friendly, positive attitude
- Attention to detail
- Verbal communication
- Dependable and responsible
- Relationship building
Languages
Spanish
Limited
Timeline
Panda Express
Panda Restaurant Group, Inc., Panda Express
02.2026 - Current
Mcdonalds Crew Trainer
Agostini’s Restaurants
03.2023 - Current
Associate of Science - Nursing
Fresno City College
High School Diploma -
Central East High School