Ayleen Contreras
Fresno,CA
Summary
Worked in fast-paced environments for about three-plus years and have learned to multitask and communicate with my team to deliver customer satisfaction. I am currently working towards getting my bachelor's in nursing and continuing to further my experience in healthcare.
I also recently took a CNA course (Nursing Assistant Training Academy of Fresno) and completed 119 hours of supervised clinical training. Location at Covenant Post Acute (3408 E Shields Ave, Fresno, CA 93726). Assisted with resident care, practiced proper infection control, safety, and patient communication.
Overview
1
1
Language
3
3
years of professional experience
Work History
Panda Express Crew Member
Panda Restaurant Group, Inc., Panda Express
521 E Shaw Ave
01.2026 - Current
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Implemented process improvements that reduced wait times during peak hours, enhancing customer experience.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
McDonald's Crew Member
Agostini’s Restaurant
5222 W Shaw Avw
03.2023 - Current
- Delivered exceptional customer service in fast-paced restaurant environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained cleanliness and organization throughout dining and kitchen areas.
- Assisted team members with food preparation and order assembly tasks.
- Trained new employees on operational procedures and customer interaction standards.
Unpaid Training
Nursing Assistant Training Academy of Fresno
Fresno, CA
06.2026 - 07.2026
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Science - Nursing
Fresno City College
Fresno, CA05-2026
High School Diploma -
Central East High School
Fresno, CA06-2023
Skills
- Multitasking and organization
- Teamwork and collaboration
- Time management
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Integrity and honesty
- Safety awareness
- Verbal and written communication
- Food preparation
- Store opening and closing
- Resilience and persistence
- Customer service
- Clear communication
- Cash handling
- Cleaning and sanitizing
- Safe food handling
Languages
Spanish
Limited Working
Timeline
Unpaid Training
Nursing Assistant Training Academy of Fresno
06.2026 - 07.2026
Panda Express Crew Member
Panda Restaurant Group, Inc., Panda Express
01.2026 - Current
McDonald's Crew Member
Agostini’s Restaurant
03.2023 - Current
Associate of Science - Nursing
Fresno City College
High School Diploma -
Central East High School