Ayleen Diaz
MISSION HILLS,CA
Summary
Ambitious and dependable individual with excellent customer service skills looking to apply leadership and teamwork at an entry-level position for further professional growth.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Starbucks Barista
Six Flags Magic Mountain
05.2025 - 09.2026
- Maintained quality and speed during peak rushes, effectively managing multiple drink orders to meet customer demand.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
- Calibrated and maintained espresso machines and brewing equipment throughout shifts.
- Performed closing duties consistently, including cleaning and restocking equipment.
- Operated store independently during late shifts, ensuring seamless operations and customer service without supervision.
- Kept bar area clean and organized to enhance customer experience..
- Prepared and served a variety of coffee beverages to customers efficiently.
- Assisted in training new baristas on beverage preparation and customer service standards.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Hostess
Outback Steakhouse
02.2024 - 10.2024
- Managed To-Go area for online orders, ensuring accuracy and timely distribution to delivery drivers.
- Interacted with customers in a positive, friendly and welcoming manner, increasing customer satisfaction.
- Worked with other staff to efficiently seat guests on time with the use of the floor plan, tablet, and table numbers.
- Assisted servers and bartenders in delivering food and beverages to guests and helped provide additional service to customers during peak hours.
- Assisted in and solely managed the To-Go area to complete online orders, made sure they were accurate, answered the phone, and handed out orders to the correct delivery driver.
- Engaged customers with friendly hospitality, contributing to enhanced customer satisfaction.
Education
Associate of Science - Psychology
Los Angeles Mission College
Sylmar, CA01-2027
High School Diploma -
John F. Kennedy High School
Granada Hills01-2025
Skills
- Time management
- Problem-solving
- Customer service
- Safe food handling
- Beverage preparation
- POS systems
- Menu memorization
- Attention to detail
Certification
Food Handler's Card
Languages
Spanish
Native or Bilingual
Timeline
Starbucks Barista
Six Flags Magic Mountain
05.2025 - 09.2026
Hostess
Outback Steakhouse
02.2024 - 10.2024
Associate of Science - Psychology
Los Angeles Mission College
High School Diploma -
John F. Kennedy High School