Ayleen Lima
Orlando ,FL
Summary
Dedicated and dependable At Home Health Aid at Ttec, skilled in customer service and appointment scheduling. Leveraged excellent communication and problem-solving abilities to enhance member understanding of insurance benefits, ensuring compliance with HIPAA. Recognized for maintaining a positive attitude while effectively multitasking in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
At Home Health Aid
Ttec (TeleTech) - HealthCare Solutions
2022.10 - 2024.03
-Took Inbound/Outbound calls
-Helped members better understand their insurance policies and the benefits that came with them.
-Scheduling appointments and transportation options for members when needed
-Assisted members on updating their personal information
-Enforced HIPPA in every situation
Education
Jones High School
Orlando, FL05.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Appointment scheduling
- Typing speed
- Phone etiquette
- Goal oriented
Timeline
At Home Health Aid
Ttec (TeleTech) - HealthCare Solutions
2022.10 - 2024.03
Jones High School