Aylen Lombardi
Oklahoma City,OK
Summary
Hardworking and reliable young professional with several years in customer service and sales. Experience in management and leadership roles with a track record of meeting sale goals as well as impacting teammates in order to increase overall sales. Highly motivated to continually learn and grow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Sales Manager
The Buckle, Inc.
05.2023 - Current
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to meet sales quotas.
- Listened to customer needs to identify and recommend best products and services.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Social Media/ sales
ModernDress
08.2022 - 12.2022
- Helped create social media campaigns to increase target audience engagement
- Generated innovative and creative solutions to increase brand awareness
- Utilized sales strategies to increase average purchase amounts
- Collaborated with staff to ensure restocking and replenishment of merchandise.
Customer Service Specialist
Walmart
01.2020 - 11.2021
- Used computers for various applications such as database management or work processing
- Stepped up to train and mentor new employees on a regular basis in a variety of functions including sales, merchandising, and customer service, helping to expand overall skill levels and expertise throughout the team
- Demonstrated leadership skills by successfully filling in for managers on multiple occasions and overseeing store operations to ensure smooth and profitable results
- Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices, transferred large amounts of money worldwide through moneygram and other money services
- Completed forms in accordance with company procedures
- Exceeded performance metrics related to call time, quality, and customer satisfaction.
Educational Assistant
Ames Community School District
01.2020 - 11.2021
- Assisted Special Education teacher with education of children with various disabilities in accordance with each student's needs
- Provided one-on-one support to students to present or reinforce learning concepts
- Tutored and assisted children individually and in small groups to reinforce learning concepts and promote academic progress.
Commission Sales Associate
Nordstrom
01.2019 - 01.2020
- Set and achieved personal sales goals while supporting the goals of the department team
- Assessed clients' current wardrobe, recommending items to complement body type and lifestyle
- Consistently exceeded sales goals by creating a personalized and exceptional experience for each customer
- Maintained Inventory and restocked merchandise displays to meet sales goals
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas
- Created and maintained compelling merchandise presentations to engage customers and help stimulate sales activity.
Cashier/ food runner
Corky's Kitchen & Bakery
01.2017 - 10.2019
- Completed Take out orders, always meeting customer needs
- Effectively resolved customer concerns or problems ensuring customer satisfaction
- Helped surrounding staff wherever needed
- Received constant positive customer feedback & reviews
- Met sales goals.
Sales Associate
EXPRESS
05.2018 - 04.2019
- Arranged and displayed merchandise to promote sales
- Greeted customers and ascertained what each customer wanted and needed
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Inventoried stock and requisitioned new inventory
- Successfully recruited new credit card and membership customers on a regular basis, exceeding established performance metrics
- Utilized sales strategies to increase average purchase amounts
- Set up promotional displays and signage to increase sales
- Trained new employees on company policies and strong sales techniques.
Sales Associate
TJMaxx
12.2016 - 04.2019
- Encouraged customers to make additional purchases and suggested relevant items
- Organized and set up visual Displays
- Met merchandising standards by keeping store stocked and products faced
- Helped customers find and select products
- Promoted benefits of store credit cards and customer loyalty programs
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
Education
Bachelor's degree - Fashion Merchandising
Iowa State University
01.2022
Fashion Merchandising
Saddleback College
05.2019
Skills
- Management
- Interpersonal Relationships
- Sales Development
- Sales Goals Attainment
- Guest Relations
- Training & Development
- Window Displays
- Customer Experience
- Loyalty Programs
- Styling
- Fashion Retail
- Interior and Window Display Maintenance
- Store Opening and Closing
- Flexible and Adaptable
Websites
Certification
Cvent Supplier Network certification, Cvent Supplier Network, 04/01/21, 04/01/23
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Store Sales Manager
The Buckle, Inc.
05.2023 - Current
Social Media/ sales
ModernDress
08.2022 - 12.2022
Customer Service Specialist
Walmart
01.2020 - 11.2021
Educational Assistant
Ames Community School District
01.2020 - 11.2021
Commission Sales Associate
Nordstrom
01.2019 - 01.2020
Sales Associate
EXPRESS
05.2018 - 04.2019
Cashier/ food runner
Corky's Kitchen & Bakery
01.2017 - 10.2019
Sales Associate
TJMaxx
12.2016 - 04.2019
Bachelor's degree - Fashion Merchandising
Iowa State University
Fashion Merchandising
Saddleback College
Cvent Supplier Network certification, Cvent Supplier Network, 04/01/21, 04/01/23
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