Ayliana C. Espinosa
Baystate Health – Heart & Vascular Unit
Springfield,MA
1
Certification
5
years of professional experience
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Work History
Patient Care Technician (PCT)
4 Months- Provide direct patient care including vital signs, EKGs, blood glucose monitoring, and intake & output.
- Assisted nurses with ADLs, patient transfers, and mobility to enhance patient independence and comfort.
- Maintained patient comfort, safety, and privacy, contributing to a supportive healing environment.
- Observe and report changes in patient condition to the care team.
- Ensured accurate documentation and upheld cleanliness and safety standards to promote patient well-being.
Call Operator
1 Year- Managed high volume call traffic, ensuring prompt response and effective communication with patients.
- Collaborated with healthcare teams to route calls efficiently, enhancing patient experience and service delivery.
- Utilized electronic health record systems to document patient interactions and update information accurately.
- Trained new call operators on procedures, improving team performance and adherence to protocols.
Athletic Operations Associate
1 Year 8 Months- Coordinated preparation and execution of scheduled events to ensure smooth operations.
- Managed same-day ticket sales and provided customer service to enhance attendee experience.
- Scanned tickets and oversaw entry for all attendees to maintain security and flow.
- Assisted in the preparation and execution of scheduled events.
Matty Murphy
11 Months- Prepared and served nutrition and energy drinks, enhancing customer experience.
- Maintained cleanliness and organization of work areas to ensure efficient operations.
- Maintained cleanliness and organization of work areas.
- Delivered excellent customer service in fast-paced environment, fostering customer loyalty.
Lifeguard
2 Years 2 Months- Enforced safety rules while monitoring swimmers, ensuring a safe environment.
- Enforced safety rules and monitored swimmers to prevent accidents.
- Maintained water quality and cleanliness of facility to promote health and safety standards.
- Completed daily reports and checked safety equipment to ensure readiness for emergencies.
Education
Associate of Science - Health Science
Expected in August 2025
Skills
Patient Care
Vital Signs & EKG
Activities of daily living
Patient Monitoring
Time Management
Teamwork
Strong Communication
Certification
- CPR/AED for Healthcare Providers (Red Cross)
- Basic Life Support (Red Cross)
Timeline
Patient Care Technician (PCT)
Baystate Health – Heart & Vascular Unit
04.2026 - CurrentRead More
Call Operator
Baystate Health
06.2025 - 06.2026Read More
Matty Murphy
Murphys Nutrition
03.2024 - 02.2025Read More
Athletic Operations Associate
City of Springfield
09.2023 - 05.2025Read More
Lifeguard
City of Springfield
06.2021 - 08.2023Read More
Springfield Technical Community College
Associate of Science from Health Science
Read More