Aylibraizia Thomas
Jacksonville,FL
Summary
While being an organized and dependable candidate successful at managing multiple priorities with a positive attitude, I have the willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Cashier
Kentucky Fried Chicken
11.2013 - 04.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assistant Manager
Dollar General
04.2016 - 05.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
92F Petroleum Supply Specialist
Army Reserve
- Improved fuel distribution efficiency by implementing new supply chain management strategies and inventory control systems.
- Enhanced safety protocols for storage and transportation of petroleum products, significantly reducing incident rates.
- Coordinated with multiple departments to streamline fuel procurement processes, resulting in cost savings and improved resource allocation.
- Maintained accurate records of petroleum supply levels, ensuring timely replenishment and minimizing stockouts.
- Conducted quality assurance checks on incoming fuel shipments, guaranteeing high-quality product availability for operational needs.
- Optimized fuel transport routes, reducing travel time and cutting down on logistical expenses.
Deployment
United States Army Reserve
01.2019 - 01.2020
- During my time in operation I contributed to successful military exercises through effective coordination and task delegation among team members.
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
Front Desk Receptionist
Mississippi Department Of Human Services
02.2020 - 11.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Customer Service Representative
Conduet
12.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Front Desk Clerk/Housekeeper
Woodspring Suites
Jacksonville, FL
09.2023 - 12.2023
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Medical Assistant
Overflow Health Alliance
Jacksonville, FL
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Customer Service Phone Representative
CVS
Remote
01.2020 - 11.2021
- Contributed to team success by consistently meeting or exceeding individual performance targets for key metrics such as call quality, handle time, and resolution rates.
- Enhanced teamwork within the call center by collaborating with colleagues on complex cases and offering assistance when needed.
- Mitigated potential complaints escalating further up the chain of command through proactive problem-solving techniques utilized during conversations.
- Continuously improved product knowledge by participating in ongoing training sessions and staying informed about the latest updates or changes in company offerings.
Education
Associate Of General Studies -
Hinds Community College
Provine High School
Skills
- Data Entry
- Logistics Analysis
- Vehicle Operations
- Hazardous Material Handling
- Safety Procedures
- Sampling Techniques
- Employee Relations
- Filing System Management
- Procurement Support
- Task prioritization
- Guest Services
- Teamwork and Collaboration
- Microsoft Teams
- Office 365
Timeline
Medical Assistant
Overflow Health Alliance
07.2024 - Current
Front Desk Clerk/Housekeeper
Woodspring Suites
09.2023 - 12.2023
Customer Service Representative
Conduet
12.2022 - 05.2023
Front Desk Receptionist
Mississippi Department Of Human Services
02.2020 - 11.2021
Customer Service Phone Representative
CVS
01.2020 - 11.2021
Deployment
United States Army Reserve
01.2019 - 01.2020
Assistant Manager
Dollar General
04.2016 - 05.2023
Cashier
Kentucky Fried Chicken
11.2013 - 04.2016
92F Petroleum Supply Specialist
Army Reserve
Associate Of General Studies -
Hinds Community College
Provine High School