Aylin Cervantes
Amarillo,TX
Summary
Knowledgeable and dedicated bilingual professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lotus Drywall
05.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Bartender
Twin Peaks
12.2021 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
La Fiesta Grande
09.2019 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
El Paleton
04.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Caprock Highschool
Amarillo, TX05.2021
Skills
- Customer Relations
- Call Center Operations
- Bilingual
- Quick learner
- Customer Service
- Hardworking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Twin Peaks
12.2021 - 04.2023
Customer Service Representative
Lotus Drywall
05.2021 - 07.2023
Server
La Fiesta Grande
09.2019 - 08.2021
Cashier
El Paleton
04.2019 - 11.2019
High School Diploma -
Caprock Highschool