Aylin Cruz-Narvaez
Hermitage,TN
Summary
Diligent Bilingual Pre-Med student seeking opportunities in the Medical field to gain hands-on experience. Highly motivated, outgoing, and friendly with strong drive to succeed and take on new challenges.
Overview
5
5
years of professional experience
Work History
Physical Therapy Technician
Advanced Ortho and Spine
Mount Juliet, TN
03.2024 - Current
- Provided patient education on therapeutic exercise and activities of daily living.
- Applied hot packs, cold packs and electrical stimulation according to therapist instructions.
- Monitored and recorded patient progress during rehabilitation sessions.
- Maintained a clean, safe and organized therapy environment.
- Set up equipment for physical therapy treatments as instructed by the therapist.
- Performed administrative duties such as scheduling appointments and maintaining records.
- Observed patients during treatment to report any changes or concerns to the therapist.
- Prepared treatment areas with necessary items such as linens, weights, bands.
Server
Los Amigos Mexican Restaurant
Hermitage
02.2021 - Current
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Customer Service Associate
Walmart
Mt. Juliet
03.2020 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
Sales Associate
Nautica Retail
Nashville, TN
01.2019 - 01.2021
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Science - Biology
Middle Tennessee State University
Murfreesboro, TN12.2023
High School Diploma -
McGavock High School
Nashville, TN05.2020
Skills
- Works Well Under Pressure
- Bilingual
- Time Management
- Compassion and Empathy
- Patient Communication
- Teamwork and Collaboration
- Active Listening
- Multitasking
- Interpersonal Skills
- Exceptional customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Physical Therapy Technician
Advanced Ortho and Spine
03.2024 - Current
Server
Los Amigos Mexican Restaurant
02.2021 - Current
Customer Service Associate
Walmart
03.2020 - 05.2021
Sales Associate
Nautica Retail
01.2019 - 01.2021
Bachelor of Science - Biology
Middle Tennessee State University
High School Diploma -
McGavock High School
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