Nycole Cintron
Hinesville
Summary
Detail-oriented and customer-focused professional with experience in food service operations, healthcare claims processing, and educational support services. Proven ability to manage daily operations, handle high-volume workloads, and maintain strong communication with customers, team members, and management. Bilingual (English/Spanish) with strong organizational and computer skills.
Overview
13
13
years of professional experience
Work History
Physical Therapy Technician
Benchmark Physical Therapy
Hinesville
04.2026 - Current
- Guided patients through therapeutic exercises and rehabilitation activities under supervision.
- Prepared and maintained treatment areas, ensuring cleanliness and equipment readiness.
- Applied hot and cold packs as well as electrical stimulation according to therapist instructions.
- Scheduled appointments and maintained accurate records using computerized systems.
- Assisted with treatment administration and planning for optimal patient outcomes.
- Followed safety protocols during all therapy sessions to ensure patient safety.
- Responded promptly to patient requests and assisted with clinical needs.
- Managed inventory by ordering supplies and keeping track of stock levels.
Manager
Everybodyeats NYC LLC
01.2022 - Current
- Co-manage daily food service operations in a fast-paced environment
- Order and maintain inventory of food supplies
- Prepare and serve food and beverages while ensuring quality standards
- Maintain food safety standards, including proper labeling, storage, and temperature control
- Process in-person and online orders (DoorDash, Facebook, text orders)
- Handle customer payments and resolve service-related concerns
- Train and support team members to ensure efficient shift operations
- Maintain cleanliness and sanitation of dining, kitchen, and prep areas
- Communicate effectively with kitchen staff to ensure accurate order fulfillment
Appeals Representative
UnitedHealth Group
New Hyde Park
06.2018 - 02.2021
- Reviewed, assembled, and submitted medical claim appeals using EAGLE, CANOPY, ACM, AEOS, and Invision systems
- Submitted electronic appeals through SmartLink and other portals
- Compiled and processed medical records through HealthPort Portal
- Reviewed denied claims and prepared documentation for resubmission
- Submitted appeals to payors and HQSI in a timely manner
- Mailed denial notifications to insurance providers
- Maintained strict project deadlines and productivity standards
- Reported errors, discrepancies, and updates to management
- Collaborated effectively within a team environment
Teacher's Aide / Receptionist
Easy A Today Tutoring Services
Hempstead
09.2013 - 03.2018
- Delivered one-on-one academic support to enhance student comprehension and engagement
- Executed behavioral plans to facilitate achievement of students' educational and developmental objectives
- Maintained student records and emergency information
- Coordinated front desk operations while welcoming visitors and ensuring a positive first impression
- Answered high-volume phone calls and scheduled appointments
- Processed payments and maintained billing records
- Performed data entry, scanning, and faxing
- Managed and updated company social media accounts
Education
Certified Nursing Assistant (CNA) -
Cambridge Business Institute
Hempstead, NY08-2017
High School Diploma -
Uniondale High School
Uniondale, NY06-2012
Skills
- Patient care
- Patient safety protocols
- Medical claims processing
- Data management
- Customer service excellence
- Team collaboration
- Interpersonal communication
- Adapts under pressure
- Bilingual: English & Spanish
Timeline
Physical Therapy Technician
Benchmark Physical Therapy
04.2026 - Current
Manager
Everybodyeats NYC LLC
01.2022 - Current
Appeals Representative
UnitedHealth Group
06.2018 - 02.2021
Teacher's Aide / Receptionist
Easy A Today Tutoring Services
09.2013 - 03.2018
Certified Nursing Assistant (CNA) -
Cambridge Business Institute
High School Diploma -
Uniondale High School