Elizabeth Avery
Orem,UT
Summary
Personable, friendly and solution-oriented, with over 4 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and patient care. Dedicated to customer loyalty and satisfaction.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Physical Therapy Technician
Premier Family Medical
11.2022 - 01.2024
- Assist patients in exercises given by therapist
- Communicate with therapist on patients conditions and concerns
- Navigate medical software and document patient notes
- Clean work out equipment and tables between patients
- Clean and fold laundry
- Provided a comfortable and healthy environment for patients
- Provide stimulation and heat or cold to patients when advised by therapist.
Receptionist
Premier Family Medical
02.2022 - 11.2022
- Check and input correct insurance information
- Provide good customer service
- Take co-pay's/ deal with other money necessities
- Help doctor and medical assistants assist patients
- Input information correctly into system
- Ensure the correct amount of money is in the cash drawer
- Adhere to HIPAA guidelines.
Employee
The Strike Zone
6 2019 - 01.2022
- Tidy up the facility
- Work with machinery and technology
- Straighten up the business website
- Excellent customer service
- Schedule appointments over the phone
Piano Teacher
06.2017 - Current
- Teaching students piano and basic techniques
- Arranging recitals for students
- Communicating with the parents and students.
Customer Service
NorthStar
05.2021 - 11.2021
- Transfer to the correct department
- Provide good customer service and information through both incoming and outgoing calls
- Deescalate situations as needed
- Send out important documents
- Take payments over the phone
- Record notes on the conversation with the customer
- Quick typing and computer skills.
Janitor and Filer
Horizon Home Health & Hospice
06.2015 - 03.2017
- Filing patients papers into their folders
- Organize binders
- Clean the building.
Education
Bachelors in Exercise Science -
Utah Valley University
Orem 08.2020 - 05.2024
Associate in Science (AS) in Exercise Science -
Utah Valley University
Orem, UT 08.2020 - 05.2022
GED -
Orem High School
Orem, UT 08.2017 - 05.2020
Skills
Care plans
HIPAA
Medical Office Experience
Medical Scheduling
EMR Systems
Patient care
Vital signs
Cash handling
Customer service
Anatomy knowledge
Medical terminology
Communication skills
Organizational skills
Time management
Primary care
Care plans
Awards
- Presidential Scholarship, 05/01/20, Full ride academic scholarship to Utah Valley University
- Graduated Cum Laude, 05/01/24
- Dean’s List, 05/01/20, 6 of 8 semesters at Utah Valley University
Accomplishments
- Received a Presidential Scholarship at Utah Valley University
- Graduated Cum Laude
- On the Dean's List 6 of 8 semesters
Timeline
Physical Therapy Technician
Premier Family Medical
11.2022 - 01.2024
Receptionist
Premier Family Medical
02.2022 - 11.2022
Customer Service
NorthStar
05.2021 - 11.2021
Bachelors in Exercise Science -
Utah Valley University
08.2020 - 05.2024
Associate in Science (AS) in Exercise Science -
Utah Valley University
08.2020 - 05.2022
GED -
Orem High School
08.2017 - 05.2020
Piano Teacher
06.2017 - Current
Janitor and Filer
Horizon Home Health & Hospice
06.2015 - 03.2017
Employee
The Strike Zone
6 2019 - 01.2022