Markeisia Hilton
Atlanta,GA
Summary
Dedicated and compassionate health care professional with vast experience providing medical assistance, office management, and human resource support within a medical environment. Demonstrated competency in patient care, documentation, effective communication, and collaboration with other health care professionals. Strategic team player, skilled in managing electronic health records, driving sales, and delivering excellent customer service. Extensive experience in onboarding, staff training, and employee relations. Ambitious change-agent, adept at identifying weaknesses and streamlining procedures to enhance the flow of the workplace. Detail-oriented professional passionate about supporting cutting-edge projects that promote the advancement of patient care and the well-being of the community. With 15 years of proven experience providing medical/ home health care for patients/ clients different over the years. I am confident I will make an immediate contribution to your team. I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician
Health On Earth
Tinley Park, IL
- Implemented evidence-based therapeutic exercises and modalities to improve strength, flexibility, balance, and coordination
- Monitored patient progress regularly through objective measurements and subjective feedback to modify treatment as needed
- Educated patients on proper body mechanics, injury prevention techniques, and home exercise programs for continued improvement outside of therapy sessions
- Administered manual therapy techniques such as joint mobilizations, soft tissue mobilizations, and myofascial release to alleviate pain and improve range of motion
- Utilized specialized equipment like ultrasound machines or electrical stimulation devices in accordance with treatment plans
- Participated in regular continuing education courses to stay updated on the latest advancements in physical therapy practices and techniques
Dental Receptionist
Dental Dreams
Chicago Heights, IL
09.2025 - Current
- Answering phones and greeting patients when they come
- Making and canceling appointments with patients
- Dental treatment planning and charting
- Filling up insurance papers and keeping track of dental billing information
- The process of converting dental services into billable codes
- Keeping track of office supplies and inventory
- Getting in touch with dental supply companies
- Test results, including x-rays, are handled
- Office duties include document filing, scanning, and creation
- Detail orientation
- In charge of maintaining patient records, scheduling dentists, and handling various administrative data. I must been able specialists must be extremely detail-oriented. When working on a project or assignment, to pay close attention to all details and finish duties without making mistakes.
Dental Receptionist
Dayton Dental Care
Dayton, OH
04.2023 - 06.2024
- Greet patients and visitors in a friendly and professional manner.
- Answer phone calls and respond to patient inquiries.
- Provide information about the practice, procedures, and costs.
- Assist patients in filling out required forms.
- Scheduling and Appointment Management:
- Schedule, reschedule, and cancel appointments.
- Confirm upcoming appointments.
- Manage the dental practice's appointment schedule and ensure optimal utilization of time.
- Patient Records and Data Management:
- Maintain and update patient records, including medical history, insurance information, and treatment plans.
- Ensure accurate and organized filing of patient records.
- Enter and retrieve patient data in a dental software system.
- Financial and Billing Tasks:
- Collect payments for services rendered.
- Process insurance claims and verify insurance benefits.
- Prepare and send patient bills.
- Manage patient accounts and reconcile payments.
- General Office Duties:
- Answer phones and manage phone calls.
- Perform general office tasks, such as photocopying, scanning, and filing.
- Maintain a clean and organized reception area.
- Manage office supplies and inventory.
- Communication and Collaboration:
- Communicate effectively with patients, dental staff, and other healthcare professionals.
- Act as a liaison between the dental office and patients, insurance companies, and other vendors.
- Maintain confidentiality of patient information.
- Skills and Qualifications:
- Customer Service Skills: Excellent interpersonal skills, ability to communicate effectively and empathetically with patients.
- Computer Skills: Proficiency in using dental software, Microsoft Office, and other office software.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
- Communication Skills: Strong written and verbal communication skills.
- Basic Math Skills: Ability to calculate and reconcile payments.
- Knowledge of Dental Terminology: Familiarity with dental procedures and terminology.
- Insurance Knowledge: Understanding of insurance billing and coding.
- Confidentiality: Ability to maintain patient confidentiality.
Chiropractic Assistant/Receptionist/Medical Assistant
Valley Spine and Rehabilitation
Dayton, OH
03.2020 - 08.2023
- Appointment settings, check in and check out, vitals, verification of insurance. Assisted in therapeutic therapy and physical therapy (. software and electro) Updating patients records and billing. EMR
Chiropractic Assistant/Receptionist
Dayton Chiropractic and Rehab
Dayton, OH
08.2014 - 02.2020
- Appointment settings, check in and check out, vitals, verification of insurance. Assisted with therapeutic therapy and physical therapy sessions (softwave)Updating patients records and billing
Education
High School Diploma - Criminal Justice
Ashford University
06.2008
Diploma - undefined
Sandcreek high school
Colorado Springs, CO05.2004
Skills
Directed typing and account reconciliation efforts to enhance operational efficiency in healthcare settings Championed HIPAA compliance initiatives within acute care environments, ensuring adherence to regulations Oversaw appointment scheduling and blood sampling processes, leveraging over 10 years of caregiving experience to develop comprehensive care plans Led chairside assisting efforts and utilized Chiro Touch software to streamline clinic operations Fostered effective communication and computer literacy among staff, enhancing customer relationship management and data entry accuracy Managed databases for dementia care and dental assisting, ensuring optimal patient experiences in dental clinics Supervised electronic health records management and compliance with disinfection protocols Administered injections and verified insurance claims, maintaining patient confidentiality and trust Cultivated leadership and interpersonal skills within a medical office, optimizing patient scheduling and medical billing processes Leveraged Microsoft Office Suite to enhance administrative efficiency and productivity Drove quality assurance initiatives in outpatient care, ensuring compliance with OSHA standards and best practices Guided physical therapy and treatment planning efforts, including triage and trigger point therapy Monitored vital signs and supported weight loss initiatives, utilizing Windows for documentation and reporting
Certification
- CNA
- First Aid Certification
- Driver's License
- CPR Certification
- Geriatric Nursing Assistant
- State Tested Nursing Assistant
- Medical Coding Certification
- Medical Billing Certification
Timeline
Dental Receptionist
Dental Dreams
09.2025 - Current
Dental Receptionist
Dayton Dental Care
04.2023 - 06.2024
Chiropractic Assistant/Receptionist/Medical Assistant
Valley Spine and Rehabilitation
03.2020 - 08.2023
Chiropractic Assistant/Receptionist
Dayton Chiropractic and Rehab
08.2014 - 02.2020
Physical Therapy Technician
Health On Earth
Diploma - undefined
Sandcreek high school
High School Diploma - Criminal Justice
Ashford University