Shawnna Stagg
DAVENPORT,IA
Summary
Front Desk Associate with over 15 years of experience in delivering personalized and friendly patient interactions, ensuring a seamless visit from check-in to departure. Demonstrates expertise in customer service, documentation accuracy, and communication, while maintaining a supportive and HIPAA-compliant environment. Committed to enhancing patient experiences and fostering a welcoming atmosphere through effective collaboration and attention to detail.
Overview
14
14
years of professional experience
Work History
Physical Therapy Technician
ORA ORTHOPEDICS
Davenport, IA
09.2025 - Current
- Assisted physical therapists during patient evaluations and treatment sessions.
- Prepared treatment areas and maintained cleanliness of equipment and facilities.
- Documented patient progress and reported changes to the therapy team.
- Educated patients on exercise techniques and recovery protocols.
Caregiver
Visiting Angels
Bettendorf, IA
04.2025 - 08.2025
- Deliver personal care, enhancing client autonomy
- Ensure medication compliance, boosting health outcomes
- Facilitate daily tasks, maintaining client safety
- Arrange appointments, ensuring timely healthcare access
- Track client progress, adapting care plans for improvement
Patient Access
Unity Point-Trinity
Rock Island, IL
03.2022 - 11.2024
- Managed patient check-ins, ensuring accurate data
- Collected payments, balancing cash drawer
- Directed patients to appointments efficiently
Respite Care Provider
Abilities Plus
Kewanee, IL
09.2021 - 08.2022
- Delivered respite care to adolescents with disabilities, supporting families' needs.
- Fostered independence and social skills through personalized support plans.
- Coordinated community integration activities, enhancing participants' quality of life.
Care Professional
Home Instead
11.2020 - 03.2022
- Assisted seniors with daily tasks, improving their independence.
- Provided companionship and medication reminders, enhancing client well-being.
- Facilitated safe transportation, ensuring client mobility.
- Managed household duties, maintaining a clean and organized environment.
Caregiver
Private in-home health care
Maquoketa, IA
03.2012 - 09.2020
- Assisted clients with mobility and transfers
- Prepared meals and maintained cleanliness
- Provided medication reminders and companionship
- Supported daily living activities
- Ran errands and assisted with dressing
Education
Diploma - undefined
Maquoketa Community High School
Maquoketa, IA01-1993
Skills
Client Assessment
Community Integration (Experienced)
Program Management (Skillful)
Relationship Building (Experienced)
Behavior Management (Experienced)
Caregiving (Experienced)
Individual Service Plans (Skillful)
Communication Skills (Experienced)
Assistive Devices (Experienced)
Documentation Accuracy (Experienced)
Developmental Disabilities (Experienced)
Customer Service (Experienced)
Senior Care (Experienced)
Safety Meetings (Skillful)
Conflict Resolution (Skillful)
Transportation Management (Experienced)
Time Management (Experienced)
Timeline
Physical Therapy Technician
ORA ORTHOPEDICS
09.2025 - Current
Caregiver
Visiting Angels
04.2025 - 08.2025
Patient Access
Unity Point-Trinity
03.2022 - 11.2024
Respite Care Provider
Abilities Plus
09.2021 - 08.2022
Care Professional
Home Instead
11.2020 - 03.2022
Caregiver
Private in-home health care
03.2012 - 09.2020
Diploma - undefined
Maquoketa Community High School