CLEOPATRA WILLIAMS
Houston
Summary
Results-driven leader with expertise in customer relationship management, fitness assessment, recruitment, and team management. Proven track record in developing strategic plans to drive membership growth and improve service delivery. Eager to leverage skills and experience in a challenging new role as a Personal Training Director.
Overview
2026
2026
years of professional experience
Work History
Physical Therapy Technician
Sports And Ortho Physical Therapy And Sports Medicine
2024 - 2025
- Assisted physical therapists in implementing treatment plans for diverse patient populations.
- Conducted patient assessments and documented progress to ensure continuity of care.
- Maintained and organized therapy equipment, ensuring compliance with safety standards.
- Educated patients on exercises and rehabilitation techniques to promote recovery.
- Collaborated with healthcare team members to optimize patient outcomes and enhance service delivery.
- Trained new staff on operational procedures and best practices in patient care support.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Monitored patient progress and reported findings to enhance treatment efficacy.
PERSONAL TRAINING DIRECTOR
LA Fitness
01.2022 - 05.2025
- Utilized excellent communication skills to build relationships with clients, staff members, and other stakeholders.
- Evaluated employee performance regularly for improvement opportunities.
- Organized training sessions for new personal trainers in accordance with company policies.
- Researched current trends in the fitness industry to stay ahead of competition.
- Developed and implemented strategic plans to increase membership base and revenue growth.
PERSONAL TRAINER
Iron Bear
01.2021 - 01.2022
- Assisted clients in improving posture, balance, coordination, flexibility, core strength and muscular endurance.
- Developed and implemented customized fitness plans to meet individual goals.
- Demonstrated exercises to clients and modified them as necessary.
- Motivated and inspired clients to achieve results and reach goals.
- Tracked client progress and maintained complete and accurate client files.
- Demonstrated proper form for each exercise while providing encouragement and motivation.
- Monitored client progress and provided feedback on exercise performance.
HEAD ESTHETICIAN
Hand and Stone Spa
01.2019 - 01.2021
- Performed administrative tasks such as creating reports or updating databases.
- Organized events such as open houses or special promotions at the spa.
- Monitored performance metrics to identify areas of improvement in service delivery.
- Developed relationships with vendors to secure discounts on products used by the spa.
- Conducted regular performance reviews for estheticians to ensure quality standards were met.
- Provided comprehensive consultations to clients regarding skin care needs and goals.
ESTHETICIAN
Hand and Stone Spa
04.2018 - 12.2018
- Provided a variety of skincare services, such as facials, peels, waxing, and microdermabrasion.
- Maintained a clean work environment while adhering to safety regulations and sanitization standards.
- Recommended and sold retail products to clients.
ESTHETICIAN ASSISTANT
Hand and Stone Spa
06.2017 - 12.2018
- Provided excellent customer service by attending to guests' needs promptly and efficiently.
- Demonstrated a comprehensive understanding of safety protocols while performing services.
- Observed proper sanitation guidelines during preparation of equipment prior to use.
KEYHOLDER
Francesca's Collections
01.2012 - 01.2014
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
Education
Esthetician in Master Aesthetician - undefined
Estelle Skin Care And Spa Institute
Skokie, IL08.2018
Clinical Massage Therapist - Massage Therapy
The Soma Institute, The National School of Clinical Massage Therapy
Chicago, IL06.2013
BA - Exercise Science
DePaul University
Chicago08.2011
Skills
- Nutrition counseling
- Team management
- Customer relationship management
- Recruitment and hiring
- Client relationships
- Strength training
- Fitness assessment
- Injury prevention
- Program planning
- Customer retention strategies
- Group exercise
Timeline
PERSONAL TRAINING DIRECTOR
LA Fitness
01.2022 - 05.2025
PERSONAL TRAINER
Iron Bear
01.2021 - 01.2022
HEAD ESTHETICIAN
Hand and Stone Spa
01.2019 - 01.2021
ESTHETICIAN
Hand and Stone Spa
04.2018 - 12.2018
ESTHETICIAN ASSISTANT
Hand and Stone Spa
06.2017 - 12.2018
KEYHOLDER
Francesca's Collections
01.2012 - 01.2014
Esthetician in Master Aesthetician - undefined
Estelle Skin Care And Spa Institute
Clinical Massage Therapist - Massage Therapy
The Soma Institute, The National School of Clinical Massage Therapy
BA - Exercise Science
DePaul University
Physical Therapy Technician
Sports And Ortho Physical Therapy And Sports Medicine
2024 - 2025