Aylin Woo
San Diego,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Developed sales and customer service skills in high-end retail environment, looking to transition into new field. Demonstrates strong abilities in client interaction and upselling, ensuring customer satisfaction. Seeks to leverage these skills to make meaningful impact in different professional setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Jewelry Sales Associate
Pandora
San Diego
10.2024 - 03.2025
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Restaurant Hostess
Javier’s La Jolla
La Jolla, CA
04.2024 - 10.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Host
Shake & Muddle
San Diego, CA, USA
02.2023 - 03.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Contributed to team success through effective communication and cooperation with coworkers and management
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
Skills
- Team Collaboration
- Customer Service
- Multitasking proficiency
- Foreign language skills
- Cash handling proficiency
Certification
California Foods Handler
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Jewelry Sales Associate
Pandora
10.2024 - 03.2025
Restaurant Hostess
Javier’s La Jolla
04.2024 - 10.2024
Host
Shake & Muddle
02.2023 - 03.2024