AYMAN MOKHTAR
Herndon,VA
Summary
Aviation ground operations supervisor with hands-on experience in ramp operations, aircraft turnaround coordination, passenger services, baggage and cargo handling, and Weight & Balance coordination. Leads teams of up to 15 employees, manages scheduling and training, and supports safe, on-time departures through clear coordination with airport and airline teams.
Overview
5
5
years of professional experience
Work History
Supervisor / Account Supervisor TAP Air Portugal
Dnata
Sterling, VA
12.2023 - Current
- Functioned as Account Supervisor for TAP Air Portugal, managed daily ground handling operations and met airline operational standards and service requirements.
- Supervised team of 15 employees, managed daily assignments, workforce scheduling, performance evaluations, training, and productivity enhancements.
- Coordinate directly with TAP Air Portugal representatives, airport management, and operational departments to ensure efficient airline operations.
- Lead and supervise ground handling agents, ensuring proper staffing, resource allocation, and daily operational performance.
- Supervise ramp operations and coordinate aircraft turnaround activities to support safe, efficient, and on-time departures.
- Coordinate aircraft Weight & Balance activities with Casablanca Load Control, ensuring accurate loading information and compliance with operational requirements.
- Oversee aircraft handling activities, including fueling, boarding, baggage, cargo handling, and aircraft turnaround.
- Provide aircraft load instructions and ensure proper aircraft loading, cargo security, and baggage distribution procedures.
- Conduct operational safety inspections and load security checks to maintain compliance with airline and airport safety standards.
- Monitor passenger, baggage, and fuel information to ensure operational accuracy and proper flight coordination.
- Maintain flight trip files, operational reports, employee records, and statistical data.
- Manage employee scheduling systems and coordinate workforce assignments to support daily flight operations.
- Conduct employee briefings, training, mentoring, and onboarding while enforcing safety and operational procedures.
- Serve as an Aircraft Turnaround Coordinator and trainer, coordinating ramp, passenger service, and aircraft handling activities.
- Serve as a certified TRC Coordinator Trainer, including international training experience in Lisbon, Portugal, with TAP Air Portugal.
- Train employees in baggage operations, including missing baggage claims, rush bags, baggage delivery, and damaged baggage procedures.
- Coordinate closely with ramp personnel, airport managers, gate teams, airline representatives, flight crews, vendors, and headquarters.
- Monitored ground handling performance, identified operational delays, and implemented process improvements to enhance operational effectiveness.
- Manage flight disruptions and support operational troubleshooting, procedural updates, and cost-effective handling initiatives.
- Resolved customer concerns and service issues professionally while maintaining clear communication under pressure.
- Apply IATA Dangerous Goods procedures and requirements in daily operations.
Supervisor
Swissport
Sterling, VA
07.2021 - 12.2023
- Supervised airport ground handling operations and supported daily airline service requirements.
- Worked directly with EgyptAir and TAP Air Portugal operations.
- Provided operational support for Korean Air.
- Assisted with ramp operations, passenger services, baggage handling, and aircraft turnaround activities.
- Provided guidance to employees to ensure operational efficiency. with daily operational responsibilities and maintained efficient workflow.
- Communicated with airline personnel, airport teams, and coworkers to resolve operational needs and service issues.
- Helped maintain safety, productivity, and customer service standards in a fast-paced airport environment.
- Supported aircraft handling activities and ensured compliance with established ground handling procedures.
Education
High School Diploma -
Herndon High School
Herndon, VA06-2021
Skills
- Aviation Ground Operations
- Airline Account Supervision
- Team Leadership 15 Employees
- Airport Ramp Operations
- Aircraft Turnaround Coordination
- Aircraft Weight & Balance Coordination
- Load Control Coordination
- Aircraft Loading Instructions
- Ramp Supervision & Ground Handling
- Aircraft Handling & Dispatch Support
- Passenger Services
- Baggage & Cargo Operations
- Load Security & Safety Inspections
- Fuel and Baggage Tracking
- Flight Disruption Management
- Employee Leadership & Supervision
- Employee Training & Development
- Workforce Scheduling & Resource Allocation
- Operational Safety & Compliance
- IATA Dangerous Goods Procedures
- Flight Documentation & Trip Files
- Operational Reporting & Statistics
- Ground Handling Performance Monitoring
- Customer Service & Communication
- Problem Solving & Decision Making
- Time Management & Productivity
- International Airline Operations
Timeline
Supervisor / Account Supervisor TAP Air Portugal
Dnata
12.2023 - Current
Supervisor
Swissport
07.2021 - 12.2023
High School Diploma -
Herndon High School