Ayman Youssef
CA
Summary
Encouraging leader and analytical problem-solver with a unique set of talents for team building, leading, and motivating others. Excellent customer relations aptitude and relationship-building skills to establish strong connections with clients. Proficient in using independent decision-making skills and sound judgment, consistently making positive contributions to company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
12
12
years of professional experience
Work History
Outdoor Department Lead
Dick's Sporting Goods
01.2019 - Current
- Lead and manage the Outdoor Department team to ensure exceptional customer service and product knowledge
- Oversee merchandising, inventory control, and department sales performance to drive revenue growth
- Collaborate with cross-functional teams to plan promotional events and manage seasonal stock levels
- Train and mentor team members to enhance product expertise and elevate customer experiences, ensuring repeat business
- Monitor and analyze sales trends, contributing to the development of strategies that meet department goals
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
Canvasser (Seasonal)
Working America
01.2018 - 12.2018
- Engaged in direct door-to-door canvassing, building meaningful conversations with residents about social and political issues
- Listened actively to community concerns and provided insightful information about relevant policies and initiatives
- Effectively communicated key messages, helping to generate public support and awareness for various campaigns
Restaurant Manager
Taco Bell
01.2013 - 01.2017
- Managed daily operations, ensuring high standards in customer service, food safety, and cleanliness
- Handled payroll, scheduling, and inventory management to optimize operational efficiency
- Recruited, trained, and supervised team members, fostering a positive and productive work environment
- Developed and executed strategic plans to meet revenue and profitability goals while maintaining labor costs within budget
- Conducted performance reviews and implemented training programs to enhance team performance and customer satisfaction
Education
Bachelor's - Criminology
California State University, Fresno
01.2019
Associate's Degree - Criminology
Clovis Community College
01.2011
High School Diploma -
Buchanan High School
01.2008
Skills
- Leadership & Team Management
- Strategic Planning & Execution
- Customer Service Excellence
- Problem Solving & Critical Thinking
Projects
Garfield Elementary Robotics, Coach, Led a team of elementary students in learning the basics of robotics and teamwork., Developed a curriculum that introduced coding and engineering concepts in an engaging and accessible manner., Coached the team to participate in local robotics competitions, fostering a culture of problem-solving and innovation.
Awardsrecognition
- Outstanding Customer Service Performance, Dick's Sporting Goods, 2020
- Leadership Award for Excellent Team Management, Taco Bell, 2015
- Award for Best Canvassing Performance, Working America, 2018
Timeline
Outdoor Department Lead
Dick's Sporting Goods
01.2019 - Current
Canvasser (Seasonal)
Working America
01.2018 - 12.2018
Restaurant Manager
Taco Bell
01.2013 - 01.2017
Associate's Degree - Criminology
Clovis Community College
High School Diploma -
Buchanan High School
Bachelor's - Criminology
California State University, Fresno