Ayme Flores
Chicago,Illinois
Overview
4
4
years of professional experience
Work History
Patient Service Representative
CHICAGO FAMILY Health Center
Chicago, IL
03.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided excellent customer service during high-volume periods, remaining calm under pressure while maintaining accurate schedule coordination.
- Collaborated with medical staff to optimize appointment availability and accommodate urgent requests.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
Admissions Representative
Benedictine University
Mesa, AZ
03.2021 - 05.2022
- Assisted with data entry and phone outreach to prospective students.
- Worked admissions events
- Folded letters, stuffed envelopes, filling and making campus deliveries
- Coverage of the enrollment center front desk
- Gave the university tours to prospective students
- Assisted individuals in filling out applications and questionnaires.
Education
Associate of Science - Health Science
Benedictine University
Mesa, ArizonaSkills
- Customer Inquiries
- Confidential Records Management
- Office Supplies and Inventory
- Admitting Processes
- Patient Scheduling
- Medical Terminology
- Insurance verification
- Customer service
LANGUAGES
English
Spanish
Bilingual
Timeline
Patient Service Representative
CHICAGO FAMILY Health Center
03.2023 - Current
Admissions Representative
Benedictine University
03.2021 - 05.2022
Associate of Science - Health Science
Benedictine University