Aymee Mendez de Ruiz

I have extensive experience collaborating with business users, technical teams, database administrators, and testing teams. During kickoff meetings, joint application designing, and planning sessions, I validate requirements to ensure everyone is on the same page.

Further, I have planned, designed, and scheduled phases for large projects and have coordinated with contractors to manage performance to achieve project deadlines. I provide detailed project status updates to stakeholders and executive management and give clear technical and operational direction to address project challenges, consistently delivering according to deadlines.

Additionally, I monitor and track project progress to support timely completion and implement best practices to drive project delivery.

As a tactical point of contact for clients, I am responsible for project planning, timeline forecasting, organizing deliverables, relaying meeting minutes, and driving client projects forward. I have designed a strategy that ensures clients achieve the project's scope on time. My responsibilities include overseeing the planning, procurement, implementation, and progress monitoring of specific projects with defined beginning, end, and deliverables. My primary goal is to provide our clients with the best possible customer experience and satisfaction.

Key Accomplishments:
I successfully managed and implemented a highly rated $10M project that increased customer satisfaction by 20%, on time and within budget.

I have experience developing streamlined sales processes using system automation to support the sales team. I successfully managed sales and projects across various facilities in Canada, the UK, the US, and the Dominican Republic. Furthermore, I have designed new best practices to meet KPIs, deliver optimal customer service, and improve contract reviews and evaluations.

Some of my key accomplishments include executing 15 capital projects with high CAPEX, which resulted in savings for most of the projects and programs, translating into more than 12% of profits. All the projects were completed on time, while customer satisfaction was maintained at 92% or higher. I have also onboarded and directed four new customer accountsrepresenting $5M in revenue. Additionally, I have managed the company's P&L and Balance Sheet for the Operations department.

I have implemented the ECG process for the line for diagnostics for wearable devices, ensuring compliance with the FDA and ISO-13485. Moreover.

I successfully relocated our operations from California to Illinois and introduced a process improvement and efficiency culture. I oversaw production operations to meet volume, cost, and quality standards. Additionally, I created Operational Key Performance Indicators (KPIs) and set up reporting mechanisms that provided detailed analysis to our executives. I developed systems and procedures to enhance operational quality and team efficiency while optimizing costs to contribute to productivity, cost development, and proficiency of central fulfillment operations. I boosted team member's productivity by improving performance monitoring and using motivational approaches. Furthermore, I reduced operational risks by organizing data to forecast performance trends.

Some of our key accomplishments include:

• Reducing customer delivery time from 90 to 45 days while improving overall product quality, resulting in a 3% reduction in RMA.
• We are significantly impacting our annual On-Time Delivery (OTD) and revenue, leading to a $3 million increase.
• Successfully passed our audit and implementation of R2, with zero findings reported.
• I am obtaining R2 certificationand customer-approved certifications from Verizon and Samsung.
  

In my leadership role, I Implemented operational strategies and effectively built customer and employee loyalty. I successfully oversaw engineering changes that expanded supply chain operations by 15% while maintaining control over operations. I improved facility strategies, budgets, metrics, and financial outcomes to ensure maximum efficiency. To review productivity and establish performance goals aimed at cost reduction, I created a set of procedures for assembling metrics. Additionally, I played a crucial role in developing and implementing manufacturing policies that helped improve the quality of our products.

Some of my key accomplishments include:

• We are increasing production output by 35% while reducing employee rotation from 10% to 3%.
• It was implementing a Diversity and Inclusion program that boosted the company culture.
• I achieved a zero safety record in 2016.

During my tenure, I have fostered positive relationships with customers by establishing trust and rapport. I have also addressed customer complaints in a timely and professional manner. In order to achieve clear targets and objectives, I have communicated effectively with other team members. I have set performance goals for employees and provided them with constructive feedback on methods for reaching those milestones.

From 2014 to 2015, I managed customer service repairs in the Dominican Republic and Puerto Rico. During this time, the company's KPIs improved by 150%. I also established a new alliance with Orange and Claro, which led to an increase in customer satisfaction to 88%.

My key accomplishments during this period include achieving company goals and KPIs through efficient management and improvements to the service network. I consistently met individual company metrics with a success rate of 90% or higher. Additionally, I oversaw vendor performance, upgraded customer SLAs and legal negotiations, and helped reduce legitimate reclamation from

Directed quality assurance teams, shortened validation turnaround times, and reduced customer complaints.I am an experienced professional who has developed a quality management system in compliance with regulations outlined in ISO 9001:2008. My role encompasses overseeing performance, resource allocation, and quality management to streamline operations. From the beginning to the end of a project, I manage all aspects, including the launch of new products, QA certification, documentation, training, and production.

In addition, I coach QA staff and implement a comprehensive cross-functional training initiative to cultivate leadership across the organization. Some of my key accomplishments include identifying and correcting safety and quality problems. As a skilled professional, I have developed a Quality Management System that complies with regulations outlined in ISO 9001:2008. My role involves overseeing performance, resource allocation, and quality management to streamline operations. From the beginning to the end of a project, I manage all aspects, including the launch of new products, QA certification, documentation, training, and production.

I have directed quality assurance teams, shortened validation turnaround times, and reduced customer complaints. Additionally, I coach QA staff and implement a comprehensive cross-functional training initiative to cultivate leadership across the organization. My key accomplishments include identifying and correcting safety and quality problems, which led to a 45% reduction in incidents. Moreover, I have raised annual inspection quality assurance pass rates from 60% to 89% and maintained pass rates of over 95% for customer compliance audits, leading to a 45% reduction in incidents. Moreover, I have raised annual inspection quality assurance pass rates to 89% from 60% while attaining a 95%+ pass rate for customer compliance audits.

I am a highly experienced Senior Operation Manager who oversaw all operational activities for authorized dealers of Ford, Kia, Jaguar, and Mazda vehicles in the Dominican Republic. I led a team of over 20 skilled employees across multiple departments, including document control, financial management, warranty, quality control, customer service, and call centers. My main goal was to deliver exceptional services to all customers consistently. Thanks to my strong leadership and management skills, coupled with my extensive knowledge of the industry, I achieved outstanding results and drove the growth of the business.