Aynna Glaser
Oviedo,Florida
Summary
I am a hardworking professional with a strong work ethic and background in customer and restaurant services. I am devoted to giving every customer a positive and memorable experience through exceptional service. Skilled in working under pressure I can adapt to new situations and challenges. I strive to maintain and demonstrate a positive attitude and work environment to my team.
Overview
27
27
years of professional experience
Work History
General Manager
Red Lobster
Orlando, FL
01.1997 - 05.2024
- Oversaw a wide range of daily business operations such as staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities to ensure employees' compliance with company policies and procedures.
- Maintained adherence to food safety standards set by the local health department.
- Responded swiftly to customer issues, consistently meeting and exceeding service delivery expectations.
- Conducted interviews and made hiring decisions for a range of roles.
- Closely monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Performed opening, closing, and shift change functions to uphold daily operational standards.
Education
Associate of Arts - Restaurant And Culinary Management
Valencia College
Orlando, FL05-2004
Associate of Applied Science - Hospitality
Valencia College
Orlando, FL05-2004
Skills
- Staff Training and Development
- Restaurant operations management
- POS Terminal Operations
- Purchasing
- Quality Control
- Customer Service and Conflict Management
- Special events planning
- Problem-Solving
- Product Knowledge
- Employee Scheduling
- Skilled multi-tasker
References
References available upon request.
Timeline
General Manager
Red Lobster
01.1997 - 05.2024
Associate of Arts - Restaurant And Culinary Management
Valencia College
Associate of Applied Science - Hospitality
Valencia College