Ayo Raiford
Deerfield Beach,FL
Summary
Versatile and results-driven professional with extensive experience across Miami-Dade County Clerk of Courts, State of Florida Career Source South Florida, and Miami-Dade County Water and Sewer. Excelled in roles requiring complex problem-solving and team building, achieving over 20% improvement in customer satisfaction and operational efficiency. Demonstrates exceptional reliability and detail orientation, enhancing organizational performance and service delivery.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Meter Reader Technician
Miami-Dade County Water and Sewer
08.2020 - 11.2024
- Adhered to all company safety standards and protocols, mitigating potential risks during daily field operations.
- Improved safety records by adhering to established protocols while navigating varied terrain during daily route assignments.
- Maintained a high level of physical fitness required for daily walking routes covering several miles under varying weather conditions.
- Detected potential tampering or damage to meters, promptly reporting issues to appropriate authorities for investigation and resolution.
- Continuously updated knowledge of industry regulations and guidelines, ensuring full compliance during all meter reading activities.
- Collaborated with team members to improve overall performance in completing meter reading assignments within established timeframes.
- Increased customer satisfaction by addressing inquiries and concerns related to their utility usage professionally and courteously.
- Contributed to company cost savings by identifying inaccurate meters requiring replacement or repair.
- Ensured timely completion of assigned routes with accurate meter readings, contributing to efficient billing processes.
- Developed strong time management skills by effectively balancing competing priorities within tight deadlines for completing assigned routes.
- Enhanced meter reading accuracy by conducting thorough inspections and routine maintenance on equipment.
- Reduced discrepancies between reported and actual usage through diligent attention to detail during meter reading tasks.
- Strengthened communication skills by liaising effectively with both customers and internal stakeholders regarding meter-related matters.
- Assisted customers in understanding their utility bills by providing clear explanations of consumed units based on accurate meter readings.
- Performed regular audits on previously read meters as part of quality control initiatives, ensuring consistent accuracy across the team''s work output.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Repaired non-functioning meters and tested to verify operational status.
- Conducted energy audits to identify energy-saving opportunities.
Employment Assistance Manager
State of Florida Career Source South Florida
12.2015 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Courtroom Clerk Supervisor III
Miami-Dade County Clerk of Courts
03.2005 - 11.2015
- Maintained inventory of equipment used in court.
- Contributed to the fair administration of justice by diligently processing court orders, warrants, and judgments according to established protocols.
- Maintained a professional courtroom environment to facilitate smooth proceedings by effectively managing logistics and addressing any issues that arose during trials.
- Contributed to the integrity of the justice system through diligent execution of administrative duties, including case management, docketing, and recordkeeping.
- Expedited trial processes with efficient docket management, ensuring timely hearings for all parties involved.
- Promoted understanding and adherence to courtroom procedures by providing clear instructions and guidelines for all participants.
- Optimized workflow for court personnel through effective coordination with bailiffs, attorneys, witnesses, jurors, and other stakeholders.
- Facilitated productive interactions between the court system and community members by providing timely responses to inquiries regarding case statuses or procedural questions.
- Edited, proofed and processed transcripts of civil and criminal cases.
- Edited and punctuated court deposition transcripts to maintain intended meaning.
- Streamlined document processing with the timely issuance of subpoenas and other legal notices, enabling scheduled hearings to proceed as planned.
- Streamlined administrative tasks for judges by conducting research on legal matters, drafting correspondence, and managing calendars.
- Reduced errors in case file management by implementing organized filing systems and following up on missing or incomplete documentation.
- Enhanced courtroom efficiency by accurately maintaining and organizing case files, transcripts, and other legal documents.
- Improved communication between court staff and attorneys by promptly distributing necessary paperwork and providing regular updates on case statuses.
- Increased accuracy of financial transactions within the court system by carefully reviewing invoices before submission for payment approval.
- Ensured timely submission of required court documents to relevant parties, contributing to a smoother legal process.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Researched case law and legal documents to support judicial decisions.
- Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.
Education
Bachelor of Science - Political Science
Clark Atlanta University
Atlanta, GA01-2001
Skills
- Work independently
- Punctuality
- Persistence
- Oral communication
- Multitasking Abilities
- Reliability
- Detail Oriented
- Problem Resolution
- Team building
- Complex Problem-Solving
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with team of 8 in the development of a system that contributed to a 28% increase in productivity.
- Documented and resolved scheduling issue which led to 35% decrease in pay miscalculations.
Certification
- Given the specific nature of the occupation for Meter Readers in Utilities, there are not 30 distinct professional credentials commonly recognized or sought after by employers specifically for this role. However, here are a few relevant certifications and licenses that can be beneficial or required for individuals in this field, .
- Certified Utility Safety Professional (CUSP) - Utility Safety & Ops Leadership Network.
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home option401k matchStock Options / Equity / Profit SharingHealthcare benefitsPaid sick leaveCareer advancementTimeline
Meter Reader Technician
Miami-Dade County Water and Sewer
08.2020 - 11.2024
Employment Assistance Manager
State of Florida Career Source South Florida
12.2015 - 03.2019
Courtroom Clerk Supervisor III
Miami-Dade County Clerk of Courts
03.2005 - 11.2015
- Given the specific nature of the occupation for Meter Readers in Utilities, there are not 30 distinct professional credentials commonly recognized or sought after by employers specifically for this role. However, here are a few relevant certifications and licenses that can be beneficial or required for individuals in this field, .
- Certified Utility Safety Professional (CUSP) - Utility Safety & Ops Leadership Network.
Bachelor of Science - Political Science
Clark Atlanta University
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