Ayodele Adedapo
Mesa,AZ
Summary
Ayodele is a versatile Service Desk technician. Skilled in securing data, technical support and troubleshooting, and network monitoring in a distributed environment. Self-motivated and driven with solid interpersonal abilities and problem-solving tactics and techniques. Offering 2 years of experience in IT support roles. My desire is to become a cloud security engineer, and every decision is made with that result in mind.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Desk Technician
Clayco
Phoenix, AZ
01.2022 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Daily interaction with Azure resources and admin portal
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Service now ticket system, personally resolving 300 monthly.
- Active Directory utilization: account creation and maintenance enterprise wide. (2000+)
- Provided on-call support within rotation for critical issues during off hours.
IT Support Specialist II
AWS
Columbus, OH
08.2021 - 01.2022
- Prioritized ticket management to ensure target current needs are delivered.
- Helped manage and resolve 500+ support tickets weekly.
- Maintained 99.7% servers and systems uptime to keep networks fully operational during peak periods.
- Worked in large-scale AWS data hall, servicing over 3,500 servers
- Provided network support services for 10,000+ devices such as hubs, bridges, routers and other hardware.
IT Support Specialist II Intern
AWS
Columbus, OH
06.2021 - 08.2021
- Diagnosed and executed 20-30 ticket resolutions weekly for all network and server issues.
- Monitored 1,000+ systems in operation.
- Resolved network link issues and restored customer capacity to maintain minimal .3% unsellable capacity.
- Collected, aggregated, verified and monitored trend data.
- Created "Network Break-fix" runbook for incoming interns on network ticket resolution.
IBM Accelerate Participant (Software Track)
IBM
Columbus, OH
06.2021 - 07.2021
- Collaborated with other developers to identify and alleviate bugs and errors in software development cycle.
- Handled scripting tasks for automation using React, Node.js, and JavaScript.
- Created interactive websites with software development department using Git and Material UI frameworks.
- Identified viable test strategies to verify products' unique functionality requirements.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT07.2022
Bachelor of Arts - Advertising And Public Relations
Marietta College
Marietta, OH05.2011
Skills
- Azure Fundamentals
- Network Monitoring and Vulnerability Analysis
- Incident Response and Reporting
- Remedy Ticket System
- Service Now Ticket System
- Critical thinking and Problem solving
- Verbal and written communication
- Powershell
- Help Desk Support
- Microsoft Active Directory
Cybersecurity Projects
Try Hack Me (Virtual Home Lab Simulation)
- Developed home lab to practice foundational skills to solidify education and experience.
- Azure Fundamentals
- Incident Response
- Wireshark
- SOC Analyst
- Pentesting
- Networking
- OSINT
Certification
- Microsoft Azure Fundamentals
- CompTIA Cysa+
- CompTIA Pentest+
- CompTIA Security+
- CompTIA Network+
- CompTIA Project+
- CompTIA A+
- EC-Council Certified Encryption Specialist
- ITIL v4
Relevant Coursework
- Pentesting and Vulnerability Analysis
- Digital Forensics in Cybersecurity
- Information Security Systems
- Application Security
- Network Infrastructure
- Cloud Security
Timeline
Service Desk Technician
Clayco
01.2022 - Current
IT Support Specialist II
AWS
08.2021 - 01.2022
IT Support Specialist II Intern
AWS
06.2021 - 08.2021
IBM Accelerate Participant (Software Track)
IBM
06.2021 - 07.2021
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Arts - Advertising And Public Relations
Marietta College
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