Jalyn Chapman

Participates in project planning by identifying risks, and dependencies, and proposing appropriate mitigations. Implements technical solutions by coordinating and aligning with customer's business goals. Cultivates relationships with customers, partners, and stakeholders to identify drivers of satisfaction and establish recovery actions to improve experience.

Key Customer Impact:

• Partnered with a customer currently in the Entertainment industry to continue cross delivery of Copilot enablement resulting in a growth ratio of 332%. Saw a large spike in Copilot for Work usage with 456 MAU since engaging.
• Drove the business initiatives of an organization in the Hospitality and Gaming sector to get Copilot widely adopted. An enablement Ratio of 69% and Licensed Usage Ratio of 81.2% expresses a boost in personal productivity and guest experience.
• Discovered a total of $4M in max annual savings for a Healthcare organization through increased VM reservations, applied App Service reservations, VM right-sizing, and SKU modernization.

• Served as a student leader to over 400 residents within the campus community and strived to create an environment that promotes positive engagement and mutual respect.
• Assisted residents with academic and maintenance concerns. Provided building coverage along with resource personnel for university and community services.

• Trusted to assist store leaders in creating a collaborative environment, ensuring proper food safety, and achieving customer satisfaction.
• Improved customer engagement by executing proper COVID- 19 protocols. Accelerated the company by fielding multiple locations.