Ayomide Iyapo
Upper Marlboro,MD
Summary
Dedicated IT professional with over 3 years of experience in technical support and system administration, holding a Bachelor of Science in Computer Technology. Seeking an IT Lab Technician position to utilize my expertise in hardware troubleshooting, network setup, and laboratory equipment management to support efficient and effective IT operations.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Baltimore Aircoil Company
Jessup, MD
08.2023 - Current
- Provide advanced technical support for escalated issues from Tier 1, including in-depth troubleshooting of network and system-related problems.
- Manage Active Directory, including user provisioning, group policies, and security settings to ensure compliance with organizational policies.
- Lead the implementation of software updates, patches, and system upgrades, minimizing disruption to end-users.
- Collaborate with IT teams to identify and resolve recurring issues, improving overall system stability and performance.
IT Help Desk Technician
Bowie State University
Bowie, MD
12.2022 - 08.2023
- Resolved escalated technical issues from Tier 1, including hardware failures, software malfunctions, and network connectivity problems.
- Assisted in the management of server environments, including performing regular maintenance, backups, and updates.
- Provided training and mentorship to Tier 1 technicians, improving their technical skills and problem-solving capabilities.
- Developed and maintained detailed documentation for troubleshooting procedures and IT processes.
Information Services Specialist
Buchanan Ingersoll & Rooney
Washington, DC
06.2022 - 10.2022
- Provided Tier 2 support for complex technical issues, including software configuration, network setup, and hardware repairs.
- Assisted in the deployment of new workstations and peripherals, ensuring proper configuration and seamless integration into the network.
- Monitored and maintained network performance, identifying and resolving bottlenecks and connectivity issues.
- Worked closely with IT management to implement new technologies and improve existing systems.
Helpdesk Specialist
Patriot LLC
Springfield , VA
07.2020 - 05.2021
- Provided comprehensive technical support in computer lab environments, addressing a wide range of hardware and software issues
- Assisted in the setup and configuration of network devices and lab equipment
- Managed lab inventory and ensured compliance with equipment tracking and usage policies
Education
Bachelor of Science - Computer Technology
Bowie State University
Bowie, MD06-2020
Skills
- Configuration Management
- Patch management
- Incident Management
- Server Management
- User Training
- Application support
- Software Licensing
- Asset Management
- Hardware upgrades
- Software Installation
- IT Security Management
Timeline
IT Support Specialist
Baltimore Aircoil Company
08.2023 - Current
IT Help Desk Technician
Bowie State University
12.2022 - 08.2023
Information Services Specialist
Buchanan Ingersoll & Rooney
06.2022 - 10.2022
Helpdesk Specialist
Patriot LLC
07.2020 - 05.2021
Bachelor of Science - Computer Technology
Bowie State University
Similar Profiles
Christina NewbyChristina Newby
Assembler at Baltimore Aircoil CompanyAssembler at Baltimore Aircoil Company
William GriffinWilliam Griffin
Manufacturing Engineering Technician at Baltimore Aircoil CompanyManufacturing Engineering Technician at Baltimore Aircoil Company
Dimitri RoblesDimitri Robles
Brake Press Operator at Baltimore Aircoil CompanyBrake Press Operator at Baltimore Aircoil Company
Claudio Hector BanuelosClaudio Hector Banuelos
Maintenance Mechanic 1 at Baltimore Aircoil CompanyMaintenance Mechanic 1 at Baltimore Aircoil Company
Laconya ReedLaconya Reed
CEO at CHOICES InternationalCEO at CHOICES International