Lashine Randolph
Frederick,US
Summary
Outgoing and energetic individual seeking a career in the administrative field or office setting with Growth potential and strong interest in a structured environment with well-defined organizational skills as well as A Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
15
15
years of professional experience
Work History
Call Center Representative
The Bowen Group
05.2024 - 09.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality service and customer satisfaction.
- Trained new team members on call handling protocols and customer service best practices.
- Implemented process improvements that enhanced efficiency in call routing and response times.
- Collaborated with cross-functional teams to address complex customer issues promptly.
Caregiver
Maryland Support System
08.2022 - 04.2023
- Helping mentally challenged adults with everyday life needs
- Attending group meetings and activities with peers
- Provided a spreadsheet of clients weekly growth and daily activities
Customer Service Representative
Cian Diagnostics
01.2022 - 04.2022
- Taking a high volume of Inbound calls
- Emailing and faxing customer Covid results
Collections Specialist
Music and Arts
08.2018 - 08.2019
- Receiving inbound calls along with making outbound calls
- Set Up customer payment arrangements
- Collecting payments from customers
- Assisted with special assignments as directed
- Oversaw scheduled shipments to ensure timely product deliveries and high customer satisfaction
- Reviewed and analyzed customer accounts and order histories to resolve order discrepancies
Food Demonstrator
Costco
11.2011 - 11.2016
- Unwavering commitment to customer service with an emphasis on active listening
- Prepared a variety of different food samples, including hot prepared food and following appropriate health guidelines
- Promoted sales of sampled products by greeting customers, an inviting customers to sample products along with encouraging the customers to make a purchase
- Kept the work area, clean, safe and professional by adhering to company, standards, and procedures
- Present Club Demonstration Services, Frederick Md
- Collaborated with team members to maintain product displays and ensure freshness
Skill 3 Researcher
Wells Fargo
11.2011 - 03.2012
- Prepared and manage detail databases and verified database accuracy
- Researched missing financial information from customers credit files
- Resolved missing information in the database, along with organizing documents in a timely manner.
- Assisted with special projects as directed
- Conducted qualitative and quantitative research to inform strategic decision-making processes.
Collections Representative
Wells Fargo
06.2010 - 09.2010
- Balanced high volumes of customer correspondence via multi-line phone systems, email, and chat support platforms
- Performed active listening, assisted customers concerns politely and professionally
- Helped resolved customers financial situation's along with finding a solution for the customers
- Maintained a call center database by accurately recording all customers information including collection attempts in a timely manner
- Addressed and Solved discrepancies
- Processed credits and refunds when required and approved by department manager
- Created customer payment plans to help with mortgage debt
- Accepted and processed payments over the phone
Education
GED -
Governor Thomas Johnson High School
Frederick, Maryland06.1995
Skills
- Active Listening Skills Experienced
- Communication Skills Experienced
- Computer Skills Experienced
- Customer Service Experienced
- Problem Solving Experienced
- Time Management Experienced
- Call center customer service
- Communicating with clients
- Inbound phone calls
Timeline
Call Center Representative
The Bowen Group
05.2024 - 09.2025
Caregiver
Maryland Support System
08.2022 - 04.2023
Customer Service Representative
Cian Diagnostics
01.2022 - 04.2022
Collections Specialist
Music and Arts
08.2018 - 08.2019
Food Demonstrator
Costco
11.2011 - 11.2016
Skill 3 Researcher
Wells Fargo
11.2011 - 03.2012
Collections Representative
Wells Fargo
06.2010 - 09.2010
GED -
Governor Thomas Johnson High School