Leni Greco
Magna,Utah
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative5
The Bowen Group
Salt Lake City , UT
2020.07 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.-
Supervisor
The Bowen Group
Salt Lake City , UT
2021.04 - 2021.07
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Street by Street Technician
ORBCOMM
Salt Lake City , UT
2019.11 - 2020.07
- Organized work to meet demanding production goals.
- Responsible for verifying speed limit change requests using Google street view and excel formatting.
- Responsible for managing my time and working diligently without distraction
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06.2007
Skills
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Calm and Professional Under Pressure6
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Establishing and Maintaining Customer Relationships
Timeline
Supervisor
The Bowen Group
2021.04 - 2021.07
Customer Service Representative5
The Bowen Group
2020.07 - Current
Street by Street Technician
ORBCOMM
2019.11 - 2020.07
High School Diploma -
Cimarron Memorial High School
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