Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Jersey Mike's Subs
Irving
02.2024 - Current
Assisted in recruiting, training, and scheduling staff members.
Provided leadership and direction to restaurant employees.
Ensured compliance with health and safety regulations.
Supervised food preparation, ordering of supplies, and inventory control.
Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
Brand Ambassador
Polo Ralph Lauren
Grandprairie, TX
12.2023 - 01.2024
Seasonal Employee
Provided detailed reports on promotional activities and sales results.
Promoted positive company image through superior customer service experiences.
Communicated regularly with team members regarding progress updates on projects.
Taught customers how to personalize experiences with products and obtain maximum benefit.
Clerk II- Support Specialist
USCIS
Irving, TX
06.2022 - 11.2023
Govt Contractor- DTSV inc ( immigration)
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Organized and maintained filing systems for confidential documents.
Everyday Use of Microsoft Excel to input Information and calculate payments
Managed multiple projects simultaneously while meeting tight deadlines. ( different immigration filing season)
Scanned documents into digital formats ensuring accuracy of content.
Assistant Store Manager
Jersey mikes subs
Irving, Texas
11.2020 - 04.2022
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
Bachelor of Science - Computer And Information Systems Security
The University of Texas At Arlington
Arlington, TX
12-2024
Associate of Science - Information Technology
Dallas College
Irving, TX
08-2022
Skills
Customer Service
Microsoft Office Suites
Java
Python
HTML5
Cloud computing (AWS)
Interpersonal and written communication
Sql
Information technology
Microsoft Excel
Audit Planning/change management
Certification
IT audit Fundamentals| Introduction to Controls ( Peju Adedeji)- Udemy
Incident Respose Management (CIS)- Cybrary
Project Management IBM- Courseera
Cybersecurity Foundations: Governance risk and Compliance- LinkedIn learning
IT and cybersecurity risk management essential training- LinkedIn Learning
Google Technical Support Fundamentals- Google
Microsoft Office specialist- Certiport
ISC2- Cybersecurity ( in progress)
Timeline
Assistant Restaurant Manager
Jersey Mike's Subs
02.2024 - Current
Brand Ambassador
Polo Ralph Lauren
12.2023 - 01.2024
Clerk II- Support Specialist
USCIS
06.2022 - 11.2023
Assistant Store Manager
Jersey mikes subs
11.2020 - 04.2022
Bachelor of Science - Computer And Information Systems Security
The University of Texas At Arlington
Associate of Science - Information Technology
Dallas College
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